At a Glance
- Tasks: Manage the hotel reception desk and ensure guest satisfaction during overnight shifts.
- Company: Join the Passage House Hotel as it transforms into a top IHG-branded property.
- Benefits: Enjoy discounted food, employee discounts, and free parking.
- Other info: Flexible hours with opportunities to work independently in a dynamic environment.
- Why this job: Be the face of the hotel at night and create memorable experiences for guests.
- Qualifications: Previous hospitality experience and strong communication skills are preferred.
The predicted salary is between 20000 - 25000 £ per year.
About Us
The Passage House Hotel is undergoing an exciting full refurbishment and transformation into an internationally recognised IHG-branded property. This is a fantastic opportunity to join us during an exciting period of change and play an important role in delivering exceptional guest experiences as we relaunch the hotel.
Role Overview
We are seeking a reliable, professional, and customer-focused Reception Night Porter to oversee the hotel during overnight hours. As the face of the hotel throughout the night, you will provide excellent guest service, ensure the smooth running of front desk operations, and maintain the safety and security of the property. This role is ideal for someone who enjoys working independently, has strong attention to detail, and takes pride in delivering outstanding hospitality.
Key Responsibilities
- Manage the hotel reception desk during overnight shifts, providing a warm and professional welcome to guests
- Handle late check-ins, early departures, and guest enquiries efficiently and professionally
- Complete nightly audit procedures and administrative tasks accurately
- Ensure the safety and security of guests, staff, and hotel premises throughout the night
- Carry out regular security checks of the property
- Set up public areas, meeting rooms, or breakfast areas as required for the following day
- Respond promptly to guest requests and resolve issues professionally
- Maintain cleanliness and presentation standards in reception and public areas
- Support other departments where required to ensure smooth overnight operations
- Ensure all work aligns with hotel and IHG brand standards
Key Requirements
- Previous reception, hospitality, hotel, or customer service experience preferred
- Strong communication and customer service skills
- Comfortable working independently and taking ownership during overnight hours
- Good IT and administrative skills
- Calm, professional, and reliable under pressure
- Flexible approach to work with strong attention to detail
- Availability to work overnight shifts, weekends, and holidays as required
Benefits
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Night Receptionist. Job in Kingsteignton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
The Passage House Hotel offers a unique opportunity to be part of an exciting transformation into an IHG-branded property, making it an excellent employer for those seeking meaningful work in hospitality. With a focus on exceptional guest experiences, employees benefit from a supportive work culture, opportunities for personal growth, and perks such as discounted meals and free parking. Join us in delivering outstanding service during this pivotal time and enjoy the rewards of being part of a dedicated team.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist. Job in Kingsteignton LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for customer service shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Be prepared for those late-night scenarios! Think about how you would handle common issues that might arise during overnight shifts. This shows you're ready to take ownership and keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join us at The Passage House Hotel during this exciting transformation.
We think you need these skills to ace Night Receptionist. Job in Kingsteignton LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves guest interaction.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in hospitality or customer service. We’re looking for someone who understands the importance of a warm welcome and can handle late check-ins with ease.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that makes it easy for us to see your skills and experiences. Avoid fluff and focus on what makes you a great fit for the Night Receptionist role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details about the role and our exciting transformation there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Hotel Inside Out
Before your interview, take some time to research The Passage House Hotel and its transformation into an IHG-branded property. Familiarise yourself with their services, values, and any recent news. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the face of the hotel during overnight hours. Prepare examples from your past experiences where you've provided exceptional customer service or resolved guest issues. Highlighting these skills will demonstrate that you can handle the responsibilities of the role effectively.
✨Emphasise Your Attention to Detail
Attention to detail is crucial for this position, especially when managing late check-ins and completing nightly audits. Be ready to discuss how you've maintained high standards in previous roles, whether it's in hospitality or another field. This will reassure them that you can uphold their brand standards.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview, such as how you'd handle a difficult guest or a security issue. Think through potential situations you might face as a Night Receptionist and prepare your responses. This will help you demonstrate your problem-solving skills and calmness under pressure.
