At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team in a fast-paced financial services environment.
- Benefits: Enjoy a competitive salary, flexible work arrangements, and various employee perks.
- Other info: Opportunities for career growth and monthly awards for top performers.
- Why this job: Make a real difference in customers' lives while maintaining a great work-life balance.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 27976 - 27976 € per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.
Why work with us?
- £27,976.00 annual salary
- Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
- Cut down on daily expenses - less spent on travel, lunches and workwear
- Ideal for maintaining a work life balance while still being part of a team
Benefits
- Perks at Work - Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
Details
- Start date: Various start dates from June 2026
- Location: Natwest, Belfast City Centre
- Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
What you'll do
In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank's way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need
To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Values we look for you to have
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We're also looking for you to demonstrate excellent communication skills, both verbal and written. A background of working within a regulatory environment. Good technology skills with the ability to use Microsoft Office. A customer focused attitude.
Financial Services Customer Care Agent. Job in Ballyclare LilyLifestyle Jobs in Newtownabbey employer: United Cerebral Palsy of Georgia
Join our dynamic team in Belfast City Centre as a Financial Services Customer Care Agent, where we prioritise your work-life balance and offer a competitive salary of £27,976. Enjoy the benefits of flexible working with only two days in the office each week after training, alongside perks like wellbeing resources, a cycle to work scheme, and opportunities for personal growth through monthly awards and dedicated support. Our collaborative and supportive culture ensures that you are not just an employee, but a valued member of a team committed to delivering exceptional customer service.
Contact Detail:
United Cerebral Palsy of Georgia Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Financial Services Customer Care Agent. Job in Ballyclare LilyLifestyle Jobs in Newtownabbey
✨Tip Number 1
Get to know the company! Research LilyLifestyle and Natwest, understand their values and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding service, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these examples during your interview to demonstrate your experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any local job fairs. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Financial Services Customer Care Agent. Job in Ballyclare LilyLifestyle Jobs in Newtownabbey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Financial Services Customer Care Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for, like communication and problem-solving.
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share examples of how you've worked well in a team or resolved customer issues – it helps us get to know you better.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the financial services industry and the specific role of a Customer Care Agent. Brush up on common banking products and services, as well as the company's values and mission. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you resolved complaints or helped customers achieve their goals. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Demonstrate Emotional Intelligence
Since the role requires a high level of emotional intelligence, be ready to discuss how you empathise with customers and handle difficult situations. Share stories that illustrate your ability to connect with others and maintain a positive attitude, even under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training process, and company culture. This shows your enthusiasm for the role and helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
