At a Glance
- Tasks: Deliver outstanding customer experiences and support transport customers with their needs.
- Company: Join a diverse team at Lloyds Banking Group, making a real difference.
- Benefits: Competitive pay, hybrid working, and opportunities for personal development.
- Other info: Inclusive workplace with a focus on diversity and career growth.
- Why this job: Be the voice that helps customers navigate their transport finance needs.
- Qualifications: Strong communication skills and a genuine desire to help others.
The predicted salary is between 30000 - 40000 £ per year.
PAY: 14.40p/hr
LOCATION: Newport - Tredegar Park moving to Cardiff from September 2026
HOURS: Full Time, 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of our time, in our office in Newport. We'll just need your commitment to 35 hours across Mon-Fri (8.30am-6pm) and weekend working, Sat 9-5 and Sun 11-4pm on a rotational basis. The first 3 months will be 100% office based. Please note that from September we will be moving into our new, modern office in Cardiff where you will be required to spend two days per week or 40% of your work time.
START DATE: 22nd June 2026
CONTRACT: 6 months
About this opportunity: Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers? Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them. We're currently looking for people who care about customers to join our contact centre teams supporting our Lex Auto lease brand. As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.
Day to day, you'll be:
- Delivering outstanding customer experiences through various communication channels.
- Multi-tasking between telephony and queue-based work.
- Problem-solving, being creative with solutions and paying excellent attention to the details.
- Playing a role in educating our customers about our products.
- Pro-active in your approach to personal development and learning.
Why Lloyds Banking Group? Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.
What you'll need:
- Solid communication and listening skills including a friendly telephone manner.
- Honest, hardworking, and genuine.
- Caring about helping people with their queries.
- The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
- The commitment to deliver on your promises and go above and beyond for people.
- You will need to be competent in using Microsoft applications.
- Ideally, we would like you to have previous customer service experience from a motor / financial services background, but this isn't essential.
About working for us: Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organizations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We'd love to hear from you!
If you're excited by the thought of becoming part of our team, get in touch.
Transport Customer Service Advisor. Job in Rogerstone LilyLifestyle Jobs in Newport employer: United Cerebral Palsy of Georgia
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Transport Customer Service Advisor, you'll enjoy a fulfilling career with opportunities for development, all while working in a modern office environment in Cardiff from September 2026. With a commitment to employee well-being and a focus on making a genuine difference to our customers, you'll find a rewarding and meaningful role within our dynamic team.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Transport Customer Service Advisor. Job in Rogerstone LilyLifestyle Jobs in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering outstanding customer experiences, try role-playing common customer service scenarios with a friend. This will help you feel more confident when it comes to handling real calls.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate how you can make a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for any updates or new roles that might suit you.
We think you need these skills to ace Transport Customer Service Advisor. Job in Rogerstone LilyLifestyle Jobs in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Transport Customer Service Advisor role. Highlight your communication skills and any relevant experience in customer service, especially in the motor or financial services sectors.
Show Your Passion:Let your enthusiasm shine through! We want to see that you genuinely care about helping customers. Share examples of how you've gone above and beyond in previous roles to assist others.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company and Role
Before your interview, take some time to research the company and understand the role of a Transport Customer Service Advisor. Familiarise yourself with their services, especially around consumer lending and how they support customers with vehicles. This will help you answer questions more confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice active listening and respond thoughtfully. Use examples from your past experiences where you've successfully resolved customer issues or built relationships. This will demonstrate your ability to connect with customers effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and empathy. Think of situations where you had to handle difficult customers or find creative solutions. Prepare a few examples that highlight your ability to remain calm under pressure and your commitment to delivering excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
