At a Glance
- Tasks: Support customers with financial and service needs while delivering excellent service.
- Company: United Cerebral Palsy of Georgia, committed to inclusivity and support.
- Benefits: Hybrid work model, fulfilling career, and a supportive team environment.
- Other info: Exciting move to Cardiff planned for 2026, offering growth opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Empathy, strong communication skills, and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
United Cerebral Palsy of Georgia is looking for a Customer Service Advisor for their contact centre teams. The role is primarily based in Newport with a move to Cardiff planned for September 2026. You'll need to support customers regarding financial and service needs, working a hybrid pattern of 35 hours per week.
Responsibilities include:
- Delivering excellent customer service
- Problem-solving
- Providing information about products
You're expected to be empathetic and have strong communication skills. Join us for a fulfilling career in an inclusive environment.
Hybrid Customer Service Advisor (Transport & Finance) in Newport employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an excellent employer, offering a fulfilling career as a Hybrid Customer Service Advisor in a supportive and inclusive environment. With a focus on employee growth and development, you will benefit from a hybrid work pattern that promotes work-life balance, alongside opportunities to make a meaningful impact in the lives of our customers. Our Newport location, soon transitioning to Cardiff, provides a vibrant community atmosphere, making it an ideal place to thrive both personally and professionally.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Advisor (Transport & Finance) in Newport
✨Tip Number 1
Get to know the company! Research United Cerebral Palsy of Georgia and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at United Cerebral Palsy of Georgia.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive job postings that you won’t find anywhere else!
We think you need these skills to ace Hybrid Customer Service Advisor (Transport & Finance) in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service, especially in finance or transport, and show us how you can deliver that excellent service we value.
Show Off Your Communication Skills:Since strong communication is key for this role, let your personality shine through in your application. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated with customers in the past.
Demonstrate Empathy:Empathy is crucial in customer service. In your application, share a story where you went above and beyond to help a customer. This will show us that you understand the importance of connecting with people and addressing their needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research United Cerebral Palsy of Georgia. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and support for customers. This will highlight your ability to connect with clients on a personal level, which is crucial for this role.
✨Practice Problem-Solving Scenarios
Think about common customer service challenges, especially in finance and transport. Prepare to discuss how you would handle specific situations. This will demonstrate your problem-solving skills and readiness to tackle real-life issues that may arise in the job.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. During the interview, focus on speaking clearly and confidently. Practice articulating your thoughts beforehand, so you can convey your ideas effectively and leave a positive impression.
