At a Glance
- Tasks: Support customers in accessing services and maintain accurate records in a dynamic call centre.
- Company: Join an innovative charity service making a real difference in the community.
- Benefits: Earn £16.50 per hour, enjoy a dedicated consultant, and receive a free DBS check.
- Other info: Great opportunity for career growth with a leading referral bonus.
- Why this job: Be part of a team that empowers others while developing your customer service skills.
- Qualifications: Passion for customer service and adaptability in a fast-paced environment.
The predicted salary is between 33000 - 35000 £ per year.
Apricus Resourcing are currently looking for an enthusiastic, dynamic and adaptable Full Time Customer Service Information Administration Receptionist Worker for an Innovative Charity Service for a month based onsite in Newport Gwent, who is really passionate about providing a Customer Service Information. This role is working full time with standard hours 35 hours per week Monday - Friday 9am-5pm.
The post holder will work in an inbound call centre supporting access to services, maintaining accurate records & actively promote the rights & responsibilities of service users, to further support the improvement of by assisting with the digitalisation of systems and processes. Part of this is to deliver an evolving support service whereby it is encouraged to support customers to access information online; adopting a digital first approach.
You will gain an understanding of the customers' needs, signposting to relevant support services either inside or outside of the organisation, giving information on services where it is not available, escalating queries and requests for work to the relevant service area.
In return for your commitment, we are able to offer a very competitive ltd rate of pay of £16.50 per hour.
Benefits include:
- Free of charge new DBS disclosure certificate
- Dedicated Consultant permanently assigned to you with all the sector expertise required
- Excellent efficient weekly Payroll and professional Compliance Department System, ensuring that you are accurately paid on time, every time
- The most competitive Rates the sector can offer, allowing you to achieve earnings unlike anywhere else
- Leading £300 Referral Bonus, for every successful referral to Apricus
Customer Services Information Administration Worker. Job in Rogerstone LilyLifestyle Jobs in Newport employer: United Cerebral Palsy of Georgia
Apricus Resourcing is an excellent employer that values its employees by providing a supportive and dynamic work environment in Newport Gwent. With a focus on customer service and digital innovation, employees benefit from competitive pay, dedicated consultancy support, and opportunities for professional growth within the charity sector. The company fosters a culture of collaboration and commitment to improving service delivery, making it a rewarding place to work for those passionate about making a difference.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Information Administration Worker. Job in Rogerstone LilyLifestyle Jobs in Newport
✨Tip Number 1
Get to know the company! Research Apricus Resourcing and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for customer service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and even refer you for the role, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Information Administration Worker. Job in Rogerstone LilyLifestyle Jobs in Newport
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about helping others and making a difference in their lives.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any relevant experience in customer service or administration, and don’t forget to mention your adaptability and digital skills, as these are key for us.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills and experiences stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, like supporting customers and maintaining accurate records. This will help you demonstrate your enthusiasm and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position is all about customer service, be ready to share specific examples of how you've provided excellent service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will highlight your passion for helping others.
✨Prepare for Common Questions
Anticipate questions related to digitalisation and how you would support customers in accessing information online. Practice your responses to questions like 'How would you handle a difficult customer?' or 'Can you give an example of how you’ve adapted to new technology?' This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in this role. This shows that you’re engaged and serious about the opportunity, plus it gives you valuable insights into the company culture.
