At a Glance
- Tasks: Deliver outstanding customer experiences and solve problems creatively.
- Company: Join a diverse team at Lloyds Banking Group, making a difference in transport services.
- Benefits: Enjoy hybrid working, career growth, and a supportive workplace culture.
- Other info: Inclusive environment celebrating diversity and offering opportunities for all.
- Why this job: Be the voice that helps customers with their transport needs and make a real impact.
- Qualifications: Strong communication skills and a genuine desire to help others.
The predicted salary is between 30000 - 40000 £ per year.
PAY: 14.40p/hr
LOCATION: Newport - Tredegar Park moving to Cardiff from September 2026
HOURS: Full Time, 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of our time, in our office in Newport. We'll just need your commitment to 35 hours across Mon-Fri (8.30am-6pm) and weekend working, Sat 9-5 and Sun 11-4pm on a rotational basis. The first 3 months will be 100% office based. Please note from September we will be moving into our new, modern office in Cardiff where you will be required to spend two days per week or 40% of your work time.
START DATE: 13th July 2026
CONTRACT: 6 months
About this opportunity
Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers? Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them. We're currently looking for people who care about customers to join our contact centre teams supporting our Lex Auto lease brand. As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.
Day to day, you'll be:
- Delivering outstanding customer experiences through various communication channels.
- Multi-tasking between telephony and queue-based work.
- Problem-solving, being creative with solutions and pay excellent attention to the details.
- Playing a role in educating our customers about our products.
- Pro-active in your approach to personal development and learning.
Why Lloyds Banking Group?
Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.
What you’ll need
- Solid communication and listening skills including a friendly telephone manner.
- Honest, hardworking, and genuine.
- Caring about helping people with their queries.
- The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
- The commitment to deliver on your promises and go above and beyond for people.
- You will need to be competent in using Microsoft applications.
- Ideally, we would like you to have previous customer service experience from a motor / financial services background, but this isn't essential.
About working for us
Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!
Customer Service Assistant. Job in Rogerstone LilyLifestyle Jobs in Newport employer: United Cerebral Palsy of Georgia
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Customer Service Assistant in Newport, soon transitioning to Cardiff, you'll enjoy a hybrid working model, competitive pay, and the opportunity to make a real difference in customers' lives while developing your career in a dynamic environment. Join us to be part of a team that not only cares for its customers but also invests in the well-being and development of its employees.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant. Job in Rogerstone LilyLifestyle Jobs in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer service scenarios with a friend. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went above and beyond to help a customer. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Assistant. Job in Rogerstone LilyLifestyle Jobs in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your communication skills and any relevant experience that shows you care about helping customers. We want to see how you can make a difference!
Show Your Personality:Don’t be afraid to let your personality shine through in your application. We’re looking for genuine, honest individuals who can connect with our customers. A friendly tone can go a long way in making your application stand out!
Be Specific About Your Skills:When listing your skills, be specific about how they relate to the job. Mention your experience with Microsoft applications and any previous customer service roles. We love seeing how your background aligns with what we need!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their mission and how they serve their customers will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Assistant, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to demonstrate your problem-solving skills during the interview.
✨Prepare for Behavioural Questions
Expect questions that assess your past experiences, like 'Tell me about a time you went above and beyond for a customer.' Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Ask about team dynamics or opportunities for personal development.
