At a Glance
- Tasks: Deliver outstanding customer experiences and solve problems creatively.
- Company: Join Lloyds Banking Group, a leader in customer service.
- Benefits: Competitive pay, hybrid working, and diverse career opportunities.
- Other info: Inclusive workplace celebrating diversity and offering personal development.
- Why this job: Make a real difference to customers while developing your skills.
- Qualifications: Strong communication skills and a caring attitude towards customers.
The predicted salary is between 30000 - 40000 £ per year.
PAY: 14.40p/hr
LOCATION: Newport - Tredegar Park moving to Cardiff from September 2026
HOURS: Full Time, 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of our time, in our office in Newport. We'll just need your commitment to 35 hours across Mon-Fri (8.30am-6pm) and weekend working, Sat 9-5 and Sun 11-4pm on a rotational basis. The first 3 months will be 100% office based. Please note that from September we will be moving into our new, modern office in Cardiff where you will be required to spend two days per week or 40% of your work time.
START DATE: 22nd June 2026
CONTRACT: 6 months
About this opportunity:
Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers? Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them. We're currently looking for people who care about customers to join our contact centre teams supporting our Lex Auto lease brand. As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.
Day to day, you'll be:
- Delivering outstanding customer experiences through various communication channels.
- Multi-tasking between telephony and queue-based work.
- Problem-solving, being creative with solutions and paying excellent attention to the details.
- Playing a role in educating our customers about our products.
- Pro-active in your approach to personal development and learning.
Why Lloyds Banking Group?
Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.
What you'll need:
- Solid communication and listening skills including a friendly telephone manner.
- Honest, hardworking, and genuine.
- Caring about helping people with their queries.
- The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
- The commitment to deliver on your promises and go above and beyond for people.
- You will need to be competent in using Microsoft applications.
Ideally, we would like you to have previous customer service experience from a motor / financial services background, but this isn't essential.
About working for us:
Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organizations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We'd love to hear from you!
If you're excited by the thought of becoming part of our team, get in touch.
Customer Service Advisor. Job in Rogerstone LilyLifestyle Jobs in Newport employer: United Cerebral Palsy of Georgia
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Customer Service Advisor in Newport, soon transitioning to Cardiff, you'll enjoy a hybrid working model, competitive pay, and the opportunity to make a real difference in customers' lives while developing your career in a dynamic environment. Join us to be part of a team that not only cares for its customers but also invests in the well-being and development of its employees.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Rogerstone LilyLifestyle Jobs in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to demonstrate your friendly telephone manner. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to highlight your ability to think on your feet.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. This way, you’ll be in the best position to land that Customer Service Advisor role and start making a difference for our customers!
We think you need these skills to ace Customer Service Advisor. Job in Rogerstone LilyLifestyle Jobs in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any relevant experience you have in customer service, especially in the motor or financial services sectors.
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and express your genuine interest in helping customers – it’s what this role is all about!
Be Specific About Your Skills:When listing your skills, be specific about how they relate to the job. Mention your problem-solving abilities and your experience with Microsoft applications, as these are key to delivering outstanding customer experiences.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their focus on customer service and inclusivity will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to demonstrate your problem-solving skills.
✨Prepare for Behavioural Questions
Expect questions that assess your empathy and ability to handle difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your past experiences in customer service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This shows your genuine interest in the role and the company. You could ask about their approach to customer feedback or how they support employee development.
