At a Glance
- Tasks: Install and maintain retail IT equipment while delivering top-notch customer service.
- Company: Join a leading IT services provider for major UK retail brands.
- Benefits: Competitive salary, company vehicle, ongoing training, and unique perks.
- Other info: Dynamic role with a focus on sustainability and innovation.
- Why this job: Kickstart your career in IT with hands-on experience and growth opportunities.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 26500 - 26500 £ per year.
A well-established provider of IT services to major UK retail and hospitality brands is expanding and seeking a Field Service Engineer. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment. Direct EPOS experience isn’t essential. Candidates with previous field service or customer-facing experience, a valid driving licence, and a proactive approach to problem-solving are encouraged to apply.
About the Organisation
- Offers a broad range of technology solutions, including hardware, software, peripherals, and print services
- Provides tailored solutions aligned to client business needs
- Backed by an experienced team offering technical expertise and support
- Committed to sustainable products and environmentally conscious practices
The Role
- Attend customer sites to install, maintain, or replace retail IT equipment
- Deliver high standards of customer service while maintaining a professional image
- Manage stock and parts from a company vehicle
- Complete tasks using a mobile job management system
- Support project rollouts and attend training sessions as required
What You’ll Need
- Previous field-based or customer service experience
- Strong communication skills
- Comfortable using IT systems and following structured processes
- Full UK driving licence
What’s on Offer
- £26,500 basic salary + overtime opportunities
- Company vehicle and fuel card
- Ongoing training and career development
- Death in Service cover
- Birthday voucher and one charity day per year
Field Service Engineer - Retail Technology. Job in Newmarket LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading provider of IT services to major retail and hospitality brands, we pride ourselves on fostering a supportive and dynamic work environment in Newmarket. Our commitment to employee growth is evident through ongoing training opportunities and a strong focus on customer service, ensuring that our Field Service Engineers not only excel in their roles but also build rewarding careers. With competitive salaries, a company vehicle, and unique benefits like a birthday voucher and charity day, we offer an attractive package for those looking to make a meaningful impact in the field.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Retail Technology. Job in Newmarket LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail tech industry and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, try to gain some practical experience with EPOS systems or similar tech. Even if it’s just tinkering with devices at home, showing that you’re proactive about learning can really impress potential employers.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you’re not just technically savvy but also great at building relationships.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Field Service Engineer - Retail Technology. Job in Newmarket LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant experience, especially in customer service or field-based roles. We want to see how your skills align with the Field Service Engineer position, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure to highlight your communication skills in your application. We appreciate candidates who can convey information clearly and professionally, so give us examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech
Familiarise yourself with the latest retail technology and EPOS systems. Even if you don’t have direct experience, showing that you’ve done your homework on the tech used in the industry will impress the interviewers.
✨Customer Service Focus
Prepare examples from your past experiences where you provided excellent customer service. This role is all about being customer-focused, so highlight your ability to solve problems and maintain a professional image in challenging situations.
✨Show Your Proactivity
Think of instances where you took the initiative to resolve an issue or improve a process. Employers love candidates who can demonstrate a proactive approach, especially in a field service role where quick thinking is key.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s technology solutions and their approach to customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
