At a Glance
- Tasks: Lead and build a new Service Delivery team, ensuring top-notch customer experiences.
- Company: Join a pioneering recycling and sustainability company with a strong team culture.
- Benefits: Enjoy a competitive salary, bonuses, healthcare, and generous holiday allowance.
- Other info: Dynamic role with opportunities for growth and influence in a thriving business.
- Why this job: Make a real impact in sustainability while shaping a new department.
- Qualifications: Proven leadership in service delivery and experience in project management required.
The predicted salary is between 50000 - 60000 £ per year.
As customer demands and challenges advance, businesses must evolve; new teams, new processes and new ways of thinking are required. As a business immersed in 'end-of-life technology', working with major clients in Banking/Government and Industry, we play a critical role in customer supply chain. Whilst being hands on, helping to serve customers directly, you'll create, manage and grow a team that owns the end to end customer journey - from scheduling to certification, conflict resolution to reporting.
BASIC SALARY: £50,000 - £60,000
BENEFITS:
- Discretionary bonus (annual and circa 5%)
- Full travel expenses
- 4% Pension
- 23.5 Holidays + Birthday
- Healthcare inc family
LOCATION: Bury St Edmunds
COMMUTABLE LOCATIONS: Cambridge, Newmarket, Thetford, Ipswich, Norwich
This is a brand-new department which you're building from the ground up, being principally involved in the evolution and execution of tasks whilst you grow the team and department. You must be prepared to roll your sleeves up and get involved with the day to day operation, ensuring we can deliver for our ever growing customer portfolio.
Building on solid foundations and step into a role with genuine influence. Service delivery sits at the heart of our business, linking engineering, transport, logistics, sales, finance and the customer. You'll work closely with stakeholders across the business, ensuring operational excellence is matched with clear communication and a customer first mindset.
KEY RESPONSIBILITIES:
- Lead the Service Delivery function, setting the tone for quality, ownership and continuous improvement.
- Raise the bar, creating consistent, high quality service delivery across all service lines.
- Drive improvement by embedding scalable processes, KPIs and SLAs to support strong, predictable performance.
- Shape and grow a team developing people, growing capability and defining what excellent service looks like.
- Make an impact helping customers achieve sustainability outcomes while improving their end-of-life technology processes.
PERSON SPECIFICATION:
You’ll be joining at a pivotal moment. Growth is accelerating, and you’ll help shape how we scale effectively.
- A proven track record in creating and implementing customer journey process and procedures (most likely within a production/manufacturing environment).
- Strong service delivery or customer service leadership background.
- Experience leading, developing and managing teams.
- Direct experience of structured project management (Prince2 or similar).
- Strong Excel skills (V Lookup, pivot tables etc).
BEHAVIOURS:
- A "one team" mentality with a positive mindset and a can do attitude.
- Proven and prepared to 'roll your sleeves up' this isn't an ivory tower role.
- Approachable, supportive leadership style with strong sense of discipline and accountability.
THE COMPANY:
Involved at the forefront of the recycling and sustainability world, we are a multi-site business (2 locations) which has gone from strength to strength, our customers include major household names from iconic financial institutions, telecoms to the MOD. We are a dedicated passionate team of c100 (and growing) who aim to consistently exceed to our clients' high expectations.
Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.
Director of Service Delivery. Job in Newmarket LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At the forefront of recycling and sustainability, our company offers a unique opportunity for the Director of Service Delivery to build a new department from the ground up in Bury St Edmunds. With a strong focus on employee growth, a supportive work culture, and meaningful contributions to customer sustainability outcomes, we provide competitive benefits including a discretionary bonus, healthcare, and generous holiday allowances. Join a passionate team dedicated to exceeding client expectations while enjoying a collaborative environment that values diversity and inclusion.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Service Delivery. Job in Newmarket LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at LilyLifestyle. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their mission around sustainability and recycling, and think about how your experience aligns with their goals.
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to discuss how you've built teams and improved service delivery in the past. They want to see you can roll your sleeves up and get involved!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the team at LilyLifestyle.
We think you need these skills to ace Director of Service Delivery. Job in Newmarket LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Director of Service Delivery role. Highlight your experience in service delivery and team management, and show how you can contribute to our mission of sustainability and customer satisfaction.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've improved processes or led successful projects in the past. We want to see how you've made an impact in previous roles, especially in a production or manufacturing environment.
Be Authentic:Let your personality shine through in your application. We value a positive mindset and a 'one team' mentality, so don’t hesitate to express your enthusiasm for the role and how you align with our company culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Journey
Make sure you understand the end-to-end customer journey, especially in a service delivery context. Be ready to discuss how you've previously created and implemented processes that enhance customer experience, as this role is all about improving that journey.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you develop teams. Highlight examples where you've successfully led a team through change or improvement, as this will resonate with their need for someone who can build a new department from scratch.
✨Emphasise Your Problem-Solving Skills
Be ready to share specific instances where you've resolved conflicts or improved service delivery. This role requires a hands-on approach, so demonstrating your ability to roll up your sleeves and tackle challenges head-on will be crucial.
✨Understand Their Mission
Familiarise yourself with the company's focus on sustainability and recycling. Show genuine interest in how your role can contribute to these goals, as aligning with their mission will set you apart as a candidate who truly understands their values.
