At a Glance
- Tasks: Oversee inspections to ensure quality homes and address customer concerns.
- Company: Miller Homes, dedicated to building better communities and homes.
- Benefits: Competitive salary, 26 days leave, bonus opportunities, and a company car.
- Other info: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Join a team focused on creating thriving communities and enhancing customer satisfaction.
- Qualifications: Experience in a similar role and knowledge of NHBC guidelines required.
The predicted salary is between 40000 - 50000 £ per year.
Customer Services Inspections Manager North-East Region, Newcastle, NE27 0QJ
Competitive salary + attractive benefits
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Services Inspections Manager to join our team in the North‑East region. The role of Customer Services Inspections Manager will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.
RESPONSIBILITIES- To act professionally at all times with the company name and charter in mind.
- To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time‑scales agreed and in accordance with the service level agreements in place.
- Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
- Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.
- Experience in a similar role with another housebuilder is essential.
- General knowledge of NHBC Technical Requirements/Guidelines essential.
- To offer courteous, exemplary and efficient customer service at all times.
- Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals.
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 10% bonus.
- Company car, or car allowance of 5,000 per annum.
Customer Service Inspections Manager. Job in Newcastle Upon Tyne LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Miller Homes, we pride ourselves on being an exceptional employer, fostering a collaborative and supportive work culture in Newcastle Upon Tyne. Our commitment to employee growth is evident through our competitive salary, generous annual leave, and the opportunity to earn bonuses, all while working in a role that directly contributes to creating better homes and communities. Join us to be part of a team that values your contributions and prioritises both personal and professional development.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Inspections Manager. Job in Newcastle Upon Tyne LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Miller Homes. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Miller Homes, their values, and recent projects. Show them you’re not just another candidate but someone who genuinely cares about building better places.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how you’d handle customer service scenarios and inspections, as these are key to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Service Inspections Manager. Job in Newcastle Upon Tyne LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that are relevant to the Customer Services Inspections Manager role. Highlight any previous experience in inspections or customer service, and don’t forget to mention your knowledge of NHBC guidelines!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about building better homes and how your background makes you a perfect fit for our team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled defects or customer complaints in the past. We love to see candidates who can think on their feet and come up with effective solutions, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join our mission of creating better places for people to thrive!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of NHBC Technical Requirements and guidelines. Familiarise yourself with common defects in new homes and how to address them. This will show that you’re not just a candidate, but someone who understands the industry inside out.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exemplary customer service in previous roles. Think about specific situations where you resolved issues or improved customer satisfaction. This is key for a role focused on inspections and customer relations.
✨Build Relationships
Since the role involves liaising with various teams, be ready to discuss how you’ve successfully collaborated with different departments in the past. Highlight your communication skills and how you can form strong professional relationships to achieve goals.
✨Be Professional and Personable
Remember, professionalism is crucial, but so is being personable. Practice how you’ll present yourself during the interview. A friendly yet professional demeanour can make a lasting impression, especially in a customer-focused role like this one.
