At a Glance
- Tasks: Oversee inspections to ensure quality homes and address customer concerns.
- Company: Miller Homes, dedicated to building better communities and homes.
- Benefits: Competitive salary, 26 days leave, bonus opportunities, and a company car.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Join a team focused on creating thriving communities and enhancing customer satisfaction.
- Qualifications: Experience in a similar role and knowledge of NHBC guidelines required.
The predicted salary is between 40000 - 50000 £ per year.
Customer Services Inspections Manager North-East Region, Newcastle, NE27 0QJ
Competitive salary + attractive benefits
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Services Inspections Manager to join our team in the North‑East region. The role of Customer Services Inspections Manager will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.
RESPONSIBILITIES- To act professionally at all times with the company name and charter in mind.
- To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time‑scales agreed and in accordance with the service level agreements in place.
- Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
- Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.
- Experience in a similar role with another housebuilder is essential.
- General knowledge of NHBC Technical Requirements/Guidelines essential.
- To offer courteous, exemplary and efficient customer service at all times.
- Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals.
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 10% bonus.
- Company car, or car allowance of 5,000 per annum.
Customer Service Inspection Manager. Job in Newcastle Upon Tyne LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Miller Homes, we pride ourselves on being an exceptional employer, fostering a collaborative and supportive work culture in Newcastle Upon Tyne. Our commitment to employee growth is evident through our competitive salary, generous annual leave, and the opportunity for bonuses, all while ensuring our team plays a vital role in creating better homes and communities. Join us to be part of a company that values your contributions and prioritises both people and the planet.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Inspection Manager. Job in Newcastle Upon Tyne LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Miller Homes or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and inspections. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! Bring examples of how you've handled defects and customer complaints in the past. This will demonstrate your problem-solving skills and commitment to quality service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Miller Homes.
We think you need these skills to ace Customer Service Inspection Manager. Job in Newcastle Upon Tyne LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Services Inspections Manager role. Highlight any relevant experience in customer service and inspections, and don’t forget to mention your knowledge of NHBC guidelines!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about building better homes and how your background makes you the perfect fit for our team. Keep it professional but let your personality show through!
Showcase Your Customer Service Skills:Since this role is all about providing exemplary customer service, make sure to include examples of how you've gone above and beyond for customers in the past. We love hearing about your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do at Miller Homes!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of NHBC Technical Requirements and guidelines. Familiarise yourself with common defects in new homes and how to address them. This will show that you're not just a candidate, but someone who understands the industry inside out.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exemplary customer service in previous roles. Think about specific situations where you resolved issues or improved customer satisfaction. This is key for a role focused on inspections and customer relations.
✨Build Relationships
Since the role involves liaising with various teams, be ready to discuss how you've successfully collaborated with different departments in the past. Highlight your ability to form strong professional relationships, as this will be crucial for achieving your goals at Miller Homes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers!
