At a Glance
- Tasks: Support clients by managing calls, emails, and ensuring timely responses.
- Company: Join CBRE, a global leader in real estate services with a vibrant culture.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Other info: Work in Newcastle with a supportive team and diverse responsibilities.
- Why this job: Be part of a team that drives innovation and enhances client satisfaction.
- Qualifications: Proficient in Microsoft Office; customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Newcastle.
Responsibilities:- Providing support to the client and answer calls and emails in a professional and timely manner.
- Determine the nature, priority of faults based on information provided by the client.
- Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Managing the supply chain and drive them to attend within required SLA's.
- Driving the engineering team to attend to all callouts within required SLA's.
- To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this.
- Raise and assign work orders to relevant resources.
- Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations.
- Promote and maintain CBRE culture throughout teams.
- Monitoring calls received from the customer through to call completion and updating records.
- Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.
- Ensure QHSE documentation is maintained and readily available using company systems.
- Manage system as a key user on site including PPM records, reactives and reporting.
- Promote and maintain company culture throughout the team.
- Maintain people records such as new starters, leavers, general staff changes, contact details, etc.
- Effective communication with all levels of internal teams and external customers.
- Familiar with daily operations and the specific scope of the contract.
- Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager.
- Training: Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo.
- Experience: Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
Contract Support Specialist. Job in Newcastle Upon Tyne LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
CBRE is an exceptional employer, offering a dynamic work environment in Newcastle Upon Tyne where innovation and collaboration thrive. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, ensuring that our team members can advance their careers while contributing to our mission of delivering top-tier real estate services. Join us to be part of a globally recognised firm that values its people and fosters a culture of excellence and support.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Specialist. Job in Newcastle Upon Tyne LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand CBRE's values and how they align with your skills. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with clients and teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at CBRE and ready to dive into the role of Contract Support Specialist.
We think you need these skills to ace Contract Support Specialist. Job in Newcastle Upon Tyne LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Support Specialist role. Highlight relevant experience and skills that match the job description, especially your customer-facing experience and proficiency in software like Outlook and Excel.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've successfully managed client communications or driven team performance in previous roles.
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your application reflects your ability to communicate clearly and professionally. Use concise language and check for any typos or errors before submitting.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your credentials!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Contract Support Specialist. Familiarise yourself with CBRE's services and how they operate in the real estate sector. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and internal teams, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you effectively handled customer queries or collaborated with colleagues. Clear and concise communication is key!
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, you might be asked how you would prioritise tasks when multiple issues arise. Prepare by thinking through potential scenarios related to contract management and how you would handle them.
✨Highlight Your Tech Savviness
The job requires proficiency in various software like Outlook, Excel, and Dynamics. Be ready to discuss your experience with these tools, especially Excel functions like v-lookups. If you have any specific achievements using these technologies, share them to illustrate your capabilities.
