At a Glance
- Tasks: Lead customer service efforts, manage requests, and mentor team members.
- Company: Join a dynamic team at LilyLifestyle in Newbury.
- Benefits: Earn £13.50 per hour with flexible working hours.
- Other info: Great opportunity for personal growth in a supportive environment.
- Why this job: Make a real impact by enhancing customer experiences and supporting your team.
- Qualifications: 5 years in customer service and strong communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
Location: Newbury
Contract Type: Temporary Ongoing
Hours: 17.5 hours per week, Wednesday - Friday (2 full days of 7 hours each and 1 half day of 3.5 hours). Flexibility on which day is the half day and working hours for that day.
Pay Rate: £13.50 per hour
Position Summary
The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing contracts and mentoring team members. This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company's success.
Key Responsibilities
- Manage repair and work orders
- Organise returns and collections, handle proof of delivery and pricing queries
- Respond to incoming emails and phone calls professionally
- Maintain communication with internal and external customers
- Investigate and resolve invoice and billing disputes
- Support colleagues across multiple service processes and technical areas
- Mentor and assist in training junior team members
Required Qualifications & Experience
Essential:
- Minimum 5 years' experience in customer service
- Strong communication skills
- Proven ability to adapt to various customer needs and challenges
- Proficiency in Microsoft Excel, Outlook, and Word
- Solid experience working with ERP systems
Preferred:
- Additional education in a related field
- Understanding of service and maintenance workflows
- Knowledge of good documentation practices and retention policies
- Experience resolving customer complaints
Key Competencies
- Calm and composed
- Strong problem-solving and decision-making abilities
- Ability to prioritise and organise workload
- High level of customer focus
- Strong team collaborator
- Self-motivated with a proactive, solution-oriented mindset
Adecco Group UK & Ireland is an Equal Opportunities Employer.
Part Time Lead Specialist. Job in Newbury LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Adecco Group UK & Ireland, we pride ourselves on fostering a supportive and dynamic work environment in Newbury, where our employees can thrive. As a Part Time Lead Specialist, you will benefit from flexible working hours, competitive pay, and opportunities for professional growth through mentoring and collaboration with a dedicated team. Join us to make a meaningful impact while enjoying a culture that values diversity and equal opportunities.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Lead Specialist. Job in Newbury LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Lead Specialist role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team collaboration. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've managed customer requests or resolved disputes in previous roles. We want to see your problem-solving abilities in action, so be ready to share those success stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Part Time Lead Specialist. Job in Newbury LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background aligns with the Lead Specialist role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the position. Mention specific experiences that demonstrate your problem-solving abilities and team collaboration skills.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've managed customer requests or resolved complaints. This will show that you can handle the responsibilities of the Lead Specialist role.
✨Show Off Your Mentoring Skills
Since mentoring is a key part of this job, be ready to discuss how you've trained or supported colleagues in the past. Share any success stories that highlight your ability to guide others and improve team performance.
✨Get Familiar with the Tools
You’ll need to be proficient in Microsoft Excel, Outlook, and Word, as well as ERP systems. If you have any specific experiences or projects where you used these tools effectively, be sure to mention them during the interview.
✨Demonstrate Your Problem-Solving Skills
Prepare to talk about times when you've faced challenges in customer service. Highlight your calm approach and decision-making process. This will show that you're not just reactive but also proactive in finding solutions.
