At a Glance
- Tasks: Lead a customer service team, manage requests, and mentor junior members.
- Company: Join a dynamic team at LilyLifestyle in Newbury.
- Benefits: Earn £13.50 per hour with flexible working hours.
- Other info: Great opportunity for personal growth in a supportive environment.
- Why this job: Make a real impact by enhancing customer experiences and supporting your team.
- Qualifications: 5 years in customer service and strong communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
Location: Newbury
Contract Type: Temporary Ongoing
Hours: 17.5 hours per week, Wednesday - Friday
- 2 full days (7 hours each)
- 1 half day (3.5 hours)
- Flexibility on which day is the half day and working hours for that day
Pay Rate: £13.50 per hour
Position Summary
The Lead Specialist is a role within the customer service team, responsible for managing service‑related customer requests, overseeing contracts and mentoring team members. This position plays a key role in ensuring efficient and high‑quality support, contributing directly to the company's success.
Key Responsibilities
- Manage repair and work orders
- Organise returns and collections, handle proof of delivery and pricing queries
- Respond to incoming emails and phone calls professionally
- Maintain communication with internal and external customers
- Investigate and resolve invoice and billing disputes
- Support colleagues across multiple service processes and technical areas
- Mentor and assist in training junior team members
Required Qualifications & Experience
Essential:
- Minimum 5 years' experience in customer service
- Strong communication skills
- Proven ability to adapt to various customer needs and challenges
- Proficiency in Microsoft Excel, Outlook, and Word
- Solid experience working with ERP systems
Preferred:
- Additional education in a related field
- Understanding of service and maintenance workflows
- Knowledge of good documentation practices and retention policies
- Experience resolving customer complaints
Key Competencies
- Calm and composed
- Strong problem‑solving and decision‑making abilities
- Ability to prioritise and organise workload
- High level of customer focus
- Strong team collaborator
- Self‑motivated with a proactive, solution‑oriented mindset
Adecco Group UK & Ireland is an Equal Opportunities Employer.
Part Time Customer Service Lead Specialist. Job in Newbury LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a supportive work culture that values flexibility and employee growth. As a Part Time Customer Service Lead Specialist in Newbury, you'll enjoy a collaborative environment where your contributions directly impact our success, alongside opportunities for mentoring and professional development. With competitive pay and a commitment to equal opportunities, we ensure that every team member feels valued and empowered to thrive.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Lead Specialist. Job in Newbury LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LilyLifestyle. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. Think about your past experiences and be ready to share specific examples that highlight your problem-solving skills and ability to adapt.
✨Tip Number 3
Show off your teamwork skills! Since this role involves mentoring and collaborating with others, be prepared to discuss how you've successfully worked in teams before. Highlight any leadership experiences you have, even if they were informal.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Part Time Customer Service Lead Specialist. Job in Newbury LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you’ve tackled challenges in the past, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Lead Specialist role. Mention specific experiences that relate to the job description and show us your passion for customer service.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your customer service experience and be ready to share specific examples. Think about times you've managed customer requests or resolved complaints, as this will show you can handle the role's responsibilities.
✨Show Off Your Skills
Since the job requires proficiency in Microsoft Excel, Outlook, and Word, be prepared to discuss how you've used these tools in past roles. Maybe even mention any ERP systems you've worked with to highlight your technical skills.
✨Be a Team Player
This role involves mentoring junior team members, so think about how you've supported colleagues in the past. Share examples of how you've collaborated with others to solve problems or improve processes, as this will demonstrate your teamwork abilities.
✨Stay Calm Under Pressure
Customer service can be challenging, so be ready to talk about how you stay composed when dealing with difficult situations. Highlight your problem-solving skills and decision-making abilities, as these are key competencies for the role.
