At a Glance
- Tasks: Lead the customer service team and mentor members while managing service requests.
- Company: United Cerebral Palsy of Georgia, dedicated to making a difference.
- Benefits: Flexible part-time hours and competitive pay at £13.50 per hour.
- Other info: Part-time role with a focus on teamwork and personal growth.
- Why this job: Make a real impact by leading a passionate team in customer service.
- Qualifications: 5+ years of customer service experience and excellent communication skills.
The predicted salary is between 26000 - 28000 £ per year.
United Cerebral Palsy of Georgia in Newbury seeks a Lead Specialist in the customer service team to manage service-related requests and mentor team members. This role requires strong communication skills and a minimum of 5 years' customer service experience. The position is part-time at 17.5 hours per week, contributing directly to the company's success. The role offers a pay rate of £13.50 per hour, with flexibility on working days.
Lead Customer Service Specialist - Mentoring & Ops in Newbury employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an exceptional employer that values its team members by fostering a supportive and inclusive work culture. With flexible working hours and a focus on employee development, this part-time role as a Lead Customer Service Specialist not only allows for meaningful contributions to the community but also offers opportunities for personal growth and mentorship within a dedicated team in Newbury.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Customer Service Specialist - Mentoring & Ops in Newbury
✨Tip Number 1
Network like a pro! Reach out to current or former employees at United Cerebral Palsy of Georgia on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how our experience aligns with their needs, especially in mentoring and managing requests.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. We need to demonstrate that we can handle service-related requests effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the team at United Cerebral Palsy of Georgia.
We think you need these skills to ace Lead Customer Service Specialist - Mentoring & Ops in Newbury
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your customer service experience in your application. We want to see how your 5+ years in the field have shaped your skills and prepared you for this role.
Communicate Clearly:Since strong communication is key for this position, ensure your application is clear and concise. Use straightforward language and avoid jargon to make it easy for us to understand your points.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Lead Customer Service Specialist role. We love seeing candidates who take the time to connect their experience with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled service-related requests in the past, especially those that showcase your mentoring skills.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare a few scenarios where your communication made a difference in resolving customer issues or mentoring a colleague.
✨Flexibility is Key
With part-time hours and flexible working days, be prepared to discuss your availability. Think about how you can adapt your schedule to meet the needs of the team and the company.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture and the customer service team's dynamics. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
