At a Glance
- Tasks: Ensure smooth network operations and resolve customer issues in a dynamic environment.
- Company: Join Gigaclear, a growing Fibre Broadband company transforming communities with top-notch connectivity.
- Benefits: Enjoy 25 days holiday, health cash plans, flexible working, and generous pension contributions.
- Other info: Dynamic team culture with excellent career growth and ongoing training opportunities.
- Why this job: Be part of a team that empowers communities with brilliant broadband and make a real difference.
- Qualifications: Knowledge of home IT and networking; CompTIA Network+ or tech degree preferred but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Network Operations looks after our customer network and is responsible for maintaining both the physical and logical services to our customers. Reporting to the NOC Manager, we are a lean and efficient team who utilise peer-reviewed processes and supported tools and documentation to keep our customers' network live 24/7/365. Teamwork is paramount, and as such, we form strong bonds to ensure success not only for the company but for the individual members of our team.
The role of the NOC Engineer will be to ensure the healthy running of our LAN/WAN via reactive 1st line fault resolution, for example, customer home network, cabinet switches, and router issues, plus proactive work updating software and firmware. This role will be responsible for owning technical cases escalated from our Triage team, liaising with technicians and customers to ensure speedy resolutions within SLA. The NOC works on a shift basis covering Monday to Friday from 7am to 9pm, and Saturdays & Sundays (including Bank Holidays) from 9am to 5:30pm. There is also an on-call duty requirement (once every 2-4 weeks).
Key Responsibilities
- Complete day-to-day network administrative tasks
- Assist in the provisioning, managing, and auditing of new cabinets
- Create documentation to aid fault resolution
- Remote support of customers with ISP issues, troubleshooting Routers, CPEs, NTEs, and Switches
- Liaising with third-party contractors and other departments within Gigaclear
- Managing incidents across the network within SLA and responding to network events as notified by the monitoring platform
- Interaction via e-mail & telephone with our customers will form a major part of this position, and the successful candidate will be an able communicator with excellent written & verbal communication skills
- This person must be able to prioritise workload between multiple customer incidents or enquiries
Knowledge & Skills
- Knowledge of Home IT, for example, home networks, servers, email, Wi-Fi access points, Ethernet over power lines, etc.
- Network operation, including routing, VLANs, RSTP, Ethernet, is desirable
- Understanding Router/Switch configuration is desirable
- Be able to work autonomously and within a team
- Previous work experience in a technical service desk environment is desirable
Qualifications
- Ideally CompTIA Network+ qualification or equivalent
- Degree qualification in a technology discipline, for example, Computer Science, Networks, IT, is desirable but not essential
Gigaclear is a growing Fibre Broadband (FTTP/FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits and opportunities
- Generous employer pension; up to 8% matched contribution
- Income protection & life assurance
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
- Unlimited access to online training and development content via our Learning Management System
- Long service benefits and monthly employee recognition
- Enhanced maternity and paternity provisions
- Flexible working environment
- Health & Wellbeing initiatives and company funded social events
Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband. Our Vision - Connected Communities. Our Values - Own it, Find the Right Way, Work Together, Win Together.
Network Operations Centre Engineer. Job in Shippon LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Gigaclear, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises teamwork and individual growth. Our Network Operations Centre Engineers benefit from generous rewards, including a robust pension scheme, health cash plans, and extensive training opportunities, all while contributing to our mission of empowering communities with top-tier broadband. With a flexible working environment and a commitment to employee wellbeing, Gigaclear is the ideal place for those seeking meaningful and rewarding careers in technology.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Centre Engineer. Job in Shippon LilyLifestyle Jobs
✨Tip Number 1
Network with current NOC Engineers or professionals in the field. Reach out on LinkedIn or join relevant forums to get insider tips and advice. This can help us understand what skills are in demand and how to stand out.
✨Tip Number 2
Prepare for technical interviews by brushing up on your knowledge of LAN/WAN, routing, and troubleshooting. We should practice common scenarios that might come up during the interview to show our problem-solving skills.
✨Tip Number 3
Showcase our communication skills! Since this role involves liaising with customers and technicians, we should be ready to demonstrate how we can explain complex issues in simple terms during interviews.
✨Tip Number 4
Apply through our website for a better chance of getting noticed. Tailor our application to highlight relevant experience and skills that match the job description. Let’s make sure we stand out as the perfect fit for the team!
We think you need these skills to ace Network Operations Centre Engineer. Job in Shippon LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of a Network Operations Centre Engineer. Highlight your experience with LAN/WAN, fault resolution, and any relevant technical skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about network operations and how your skills align with our mission at Gigaclear. Let us know what makes you the perfect fit for our team.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and team members, make sure your written application showcases your communication skills. Clear, concise language will help us see that you can effectively liaise with both technicians and customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Networks
Brush up on your knowledge of LAN/WAN, routing, and VLANs. Be ready to discuss how you would troubleshoot common network issues, as this will show your technical prowess and understanding of the role.
✨Communication is Key
Since you'll be interacting with customers and team members regularly, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for a NOC Engineer.
✨Show Your Team Spirit
Emphasise your teamwork skills during the interview. Share examples of how you've collaborated with others to solve problems or improve processes, as this aligns with the company's value of working together.
✨Prepare for Real Scenarios
Think of potential real-life scenarios you might face in the role, such as handling a network outage or managing multiple customer incidents. Prepare to discuss how you would prioritise tasks and ensure speedy resolutions within SLA.
