At a Glance
- Tasks: Lead and manage fire and security service operations across the North West region.
- Company: Join Protec Fire and Security Group, a Bosch Company, known for excellence.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity for growth in a fast-paced, supportive environment.
- Why this job: Make a real impact in fire and security while leading a passionate team.
- Qualifications: Experience in service operations management and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Protec Fire and Security Group/A Bosch Company have an opportunity for a Fire and Security Regional Service Manager for the North West of England region. The Regional Service Manager is responsible for managing and overseeing all service operations within a specific region, which comprises several geographical areas. This role ensures high-quality service delivery, compliance with standards, budget management, team development, and customer satisfaction. It acts as the key operational leader for the region and ensures alignment with departmental goals and KPIs.
Key Responsibilities
- Operational Management
- Oversee service delivery across all sites in the region, ensuring adherence to SLAs and departmental standards.
- Manage operational efficiency, resource allocation, and scheduling.
- Implement process improvements to optimize service performance and cost efficiency.
- Team Leadership
- Manage Area Service Managers and regional service teams, including engineers and supervisors.
- Develop and coach staff to maintain high levels of performance and professional growth.
- Conduct performance reviews, identify skill gaps, and support succession planning.
- Customer & Account Management
- Serve as the escalation point for critical customer issues and account disputes.
- Ensure consistent customer satisfaction and proactive engagement with key accounts.
- Monitor NPS/CSAT scores and implement initiatives to improve client experience.
- Financial & Compliance Responsibilities
- Own regional Gross Margin (%) and EBIT, ensuring cost-effective service delivery.
- Monitor regional budgets, approve expenses, and identify areas for financial improvement.
- Ensure compliance with fire and security standards (NSI/FIA/SSAIB), company policies, and regulatory requirements.
- Service Contracts & Renewals
- Oversee onboarding of new clients and ensure smooth service transitions.
- Support contract renewals by ensuring high-quality service delivery and client satisfaction.
- Work with Service Sales Engineers and Area Managers to maintain and grow client accounts.
- KPIs & Reporting
- Monitor and report on key operational KPIs including SLA performance, first‑time fix rates, engineer productivity, and customer satisfaction.
- Provide regular updates to the Service Operations Manager and Service Director.
- Engineers Overtime & Resource Planning
- Approve and monitor engineers overtime to ensure efficient coverage without exceeding budget.
- Plan and adjust resources to meet service demand and maintain operational continuity.
Key Skills & Competencies
- Strong leadership and team management skills.
- Excellent customer service and problem‑solving capabilities.
- Financial acumen to manage budgets, GM (%), and EBIT.
- Knowledge of fire and security service operations, standards, and compliance requirements.
- Ability to work under pressure and make operational decisions.
- Strong communication and interpersonal skills.
Qualifications & Experience
- Relevant technical or engineering qualification in fire, security, or related field.
- Proven experience in service operations management, preferably in fire and security.
- Experience managing multi‑site teams and regional operations.
- Familiarity with service contract management, renewals, and client relationship management.
KPIs / Performance Metrics
- SLA compliance and response times.
- Customer satisfaction.
- Regional Gross Margin (%) and EBIT targets.
- First‑time fix rates and service efficiency.
- Staff performance and development metrics.
Fire & Security Regional Service Manager. Job in Nelson LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Protec Fire and Security Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the North West of England. Our commitment to employee development is reflected in our robust training programmes and career progression opportunities, ensuring that our team members thrive both personally and professionally. With a strong focus on customer satisfaction and operational excellence, we foster a collaborative culture where every employee's contribution is valued, making it a rewarding place to build your career in fire and security management.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Security Regional Service Manager. Job in Nelson LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their service delivery standards and think of examples from your past experience that align with their goals. This will show them you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Regional Service Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Fire & Security Regional Service Manager. Job in Nelson LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fire & Security Regional Service Manager role. Highlight your experience in managing service operations, team leadership, and customer satisfaction. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved service delivery or managed teams effectively. Let us know why you’re excited about joining our team!
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities—show us your achievements! Use numbers and metrics where possible to demonstrate your impact on previous roles. We love seeing how you've made a difference!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it’s super easy—just follow the prompts and submit your details!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of fire and security standards, as well as the specific compliance requirements relevant to the role. Being able to discuss these confidently will show that you're serious about the position and understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you developed staff or improved team performance. This is crucial for a Regional Service Manager role, so be ready to highlight your leadership style and achievements.
✨Understand the Financials
Familiarise yourself with key financial metrics like Gross Margin and EBIT. Be prepared to discuss how you've managed budgets and improved financial performance in previous roles. This will demonstrate your financial acumen and ability to drive cost-effective service delivery.
✨Customer Satisfaction is Key
Think of specific instances where you've resolved customer issues or improved client relationships. Be ready to talk about how you monitor customer satisfaction scores and what initiatives you've implemented to enhance the client experience. This will show that you prioritise customer engagement.
