At a Glance
- Tasks: Lead and manage fire and security service operations across the North West region.
- Company: Join Protec Fire and Security Group, a Bosch Company, known for excellence.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity for growth in a supportive and innovative company culture.
- Why this job: Make a real impact in fire and security while leading a passionate team.
- Qualifications: Experience in service operations management and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Protec Fire and Security Group/A Bosch Company have an opportunity for a Fire and Security Regional Service Manager for the North West of England region. The Regional Service Manager is responsible for managing and overseeing all service operations within a specific region, which comprises several geographical areas. This role ensures high-quality service delivery, compliance with standards, budget management, team development, and customer satisfaction. It acts as the key operational leader for the region and ensures alignment with departmental goals and KPIs.
Key Responsibilities
- Operational Management
- Oversee service delivery across all sites in the region, ensuring adherence to SLAs and departmental standards.
- Manage operational efficiency, resource allocation, and scheduling.
- Implement process improvements to optimize service performance and cost efficiency.
- Team Leadership
- Manage Area Service Managers and regional service teams, including engineers and supervisors.
- Develop and coach staff to maintain high levels of performance and professional growth.
- Conduct performance reviews, identify skill gaps, and support succession planning.
- Customer & Account Management
- Serve as the escalation point for critical customer issues and account disputes.
- Ensure consistent customer satisfaction and proactive engagement with key accounts.
- Monitor NPS/CSAT scores and implement initiatives to improve client experience.
- Financial & Compliance Responsibilities
- Own regional Gross Margin (%) and EBIT, ensuring cost-effective service delivery.
- Monitor regional budgets, approve expenses, and identify areas for financial improvement.
- Ensure compliance with fire and security standards (NSI/FIA/SSAIB), company policies, and regulatory requirements.
- Service Contracts & Renewals
- Oversee onboarding of new clients and ensure smooth service transitions.
- Support contract renewals by ensuring high-quality service delivery and client satisfaction.
- Work with Service Sales Engineers and Area Managers to maintain and grow client accounts.
- KPIs & Reporting
- Monitor and report on key operational KPIs including SLA performance, first‑time fix rates, engineer productivity, and customer satisfaction.
- Provide regular updates to the Service Operations Manager and Service Director.
- Engineers Overtime & Resource Planning
- Approve and monitor engineers overtime to ensure efficient coverage without exceeding budget.
- Plan and adjust resources to meet service demand and maintain operational continuity.
Key Skills & Competencies
- Strong leadership and team management skills.
- Excellent customer service and problem‑solving capabilities.
- Financial acumen to manage budgets, GM (%), and EBIT.
- Knowledge of fire and security service operations, standards, and compliance requirements.
- Ability to work under pressure and make operational decisions.
- Strong communication and interpersonal skills.
Qualifications & Experience
- Relevant technical or engineering qualification in fire, security, or related field.
- Proven experience in service operations management, preferably in fire and security.
- Experience managing multi‑site teams and regional operations.
- Familiarity with service contract management, renewals, and client relationship management.
KPIs / Performance Metrics
- SLA compliance and response times
- Customer satisfaction
- Regional Gross Margin (%) and EBIT targets
- First‑time fix rates and service efficiency
- Staff performance and development metrics
Fire & Security Regional Operations Manager. Job in Nelson LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Protec Fire and Security Group, a Bosch Company, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. Our collaborative work culture fosters innovation and teamwork, while our commitment to professional development ensures that you have the resources and support needed to excel in your role as a Fire & Security Regional Operations Manager. Located in the vibrant North West of England, we offer competitive benefits and a dynamic environment where your contributions directly impact customer satisfaction and operational success.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Security Regional Operations Manager. Job in Nelson LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the fire and security industry, especially those who work at Protec Fire and Security Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching common questions for regional operations managers. Think about how your experience aligns with their needs, especially around team leadership and customer satisfaction.
✨Tip Number 3
Showcase your financial acumen! Be ready to discuss how you've managed budgets and improved margins in past roles. Numbers speak volumes, so have some examples up your sleeve.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Fire & Security Regional Operations Manager. Job in Nelson LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fire & Security Regional Operations Manager role. Highlight your experience in managing service operations, team leadership, and customer satisfaction. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved service delivery or managed teams effectively. Let us know why you’re excited about joining our team!
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities—show us your achievements! Use metrics where possible to demonstrate your impact, like improvements in customer satisfaction scores or operational efficiency. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it’s super easy to do—just a few clicks and you’re on your way!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on fire and security standards, compliance requirements, and operational management principles. Familiarise yourself with the specific challenges faced in the North West region, as well as the key performance indicators that matter most to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams and improved service delivery in previous roles. Be ready to discuss your approach to coaching and developing staff, as well as how you've handled performance reviews and succession planning.
✨Customer Satisfaction is Key
Think about times when you've resolved customer issues or improved client relationships. Highlight your experience with monitoring NPS/CSAT scores and any initiatives you've implemented to enhance customer experience. This will show you're proactive and focused on client satisfaction.
✨Financial Savvy Matters
Be prepared to discuss your experience with budget management, Gross Margin, and EBIT. Share specific examples of how you've identified areas for financial improvement and ensured cost-effective service delivery. This will demonstrate your financial acumen and ability to manage resources efficiently.
