At a Glance
- Tasks: Deliver top-notch housing services and support residents in your community.
- Company: Join a dynamic team at Ealing LilyLifestyle Jobs.
- Benefits: Competitive pay, full-time hours, and a chance to make a difference.
- Other info: Opportunity for personal growth in a supportive environment.
- Why this job: Be the hero for residents, ensuring their homes are safe and welcoming.
- Qualifications: Experience in social housing and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Contract Details
- Type: Temporary for 2/3 months
- Pay: 22.02 per hour (PAYE) / 29.30 per hour (Umbrella)
- Assignment Location: Northolt Housing Hub
- Working Arrangements: Fully office based / onsite
- Hours: Full time, 35 hours per week (Monday to Friday)
About the Role
We are seeking an experienced and customer-focused Housing Officer to deliver a high-quality housing management service to residents within the community. The successful candidate will support residents across a range of tenures, ensuring excellent tenancy management, neighbourhood standards, and resident engagement. This is an exciting opportunity for a proactive individual who is passionate about delivering exceptional housing services and supporting residents to sustain their tenancies.
Key Responsibilities
- Manage a designated patch of properties, including Social Housing tenants, leaseholders, and sheltered residents
- Deliver excellent customer service to residents and service users
- Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications, and transfers
- Conduct estate inspections, home visits, and resident meetings
- Work collaboratively with internal departments and external agencies to support vulnerable residents
- Support residents with tenancy sustainment and signpost to relevant support services where appropriate
- Respond to complaints, enquiries, and correspondence within agreed timescales
- Monitor communal areas and ensure health and safety issues are addressed promptly
- Assist with safeguarding vulnerable residents and making referrals where necessary
- Support legal processes including court attendance and enforcement action where required
- Maintain accurate records and ensure compliance with housing policies and legislation
Essential Skills and Experience
- Experience of managing Social Housing residents
- Experience of delivering exceptional customer service
- Possess knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation
- Ability to work as part of a team
- Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners
- Ability to problem-solve quickly and identify challenges and develop practical, effective solutions
- Ability to negotiate with various parties and resolve conflicts to achieve positive outcomes and maintain harmonious relationships
- Ability to plan, organise and produce work of a high standard
- Understanding of Equality & Diversity principles and the ability to apply them to service provision while respecting confidentiality and the dignity of others
Neighbourhood Housing Officer. Job in Ealing LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Adecco, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and fosters professional growth. As a Neighbourhood Housing Officer in Northolt, you will benefit from a collaborative environment where your contributions directly impact the community, alongside competitive pay and opportunities for skill development. Join us to make a meaningful difference in residents' lives while enjoying a fulfilling career in housing management.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Officer. Job in Ealing LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Ealing LilyLifestyle. Understanding their values and how they engage with the community can give you a leg up in the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your experience with social housing and customer service – that’s what they’re really after!
✨Tip Number 3
Be ready to share real-life examples! Think of specific situations where you’ve successfully managed tenancy issues or supported residents. This will help you stand out as someone who can deliver exceptional housing services.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Neighbourhood Housing Officer. Job in Ealing LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with social housing and customer service. We want to see how you've managed tenancies and supported residents in the past, so don’t hold back on those relevant details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing services and how your skills align with the role. We love seeing genuine enthusiasm for helping residents sustain their tenancies.
Showcase Your Communication Skills:Since this role involves a lot of interaction with residents and stakeholders, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we appreciate good grammar and structure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Housing Legislation
Brush up on relevant housing legislation and industry standards before your interview. Being able to discuss these topics confidently will show that you understand the legal framework you'll be working within, which is crucial for a Neighbourhood Housing Officer.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you resolved conflicts or supported residents effectively, as this will demonstrate your ability to manage relationships and maintain harmony.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss challenges you've faced in past positions and how you tackled them. Highlight your problem-solving skills and provide practical examples that showcase your ability to think on your feet and develop effective solutions.
✨Engage with the Community Focus
Express your passion for community engagement and supporting residents. Share any experiences you have with community work or initiatives that align with the role, as this will illustrate your commitment to enhancing neighbourhood standards and resident satisfaction.
