At a Glance
- Tasks: Lead a national branch network, driving performance and customer satisfaction across 10 locations.
- Company: High-growth legal services business specialising in Wills, LPAs, and Estate Planning.
- Benefits: Negotiable salary, performance-related bonus, and strategic influence in a senior role.
- Other info: Field-based role with significant time spent coaching and engaging with teams.
- Why this job: Make a real impact by shaping the future of a dynamic branch network.
- Qualifications: Proven experience in multi-site leadership and a commercially driven mindset.
The predicted salary is between 60000 - 80000 £ per year.
SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network.
The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites.
The Opportunity
This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement.
Key Responsibilities
- Commercial Performance & Network Leadership
- Own the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve
- Deliver and manage branch-level scorecards aligned to commercial and quality outcomes
- Drive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance
- Report monthly performance against EBITDA and network KPIs to the COO and executive team
- Leadership of Branch Managers
- Lead, coach, and develop 8 Branch Managers as accountable site leaders
- Recruit and onboard missing Branch Managers as a priority deliverable
- Establish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning
- Build a strong leadership pipeline and succession plan across the branch network
- Set clear expectations for performance, standards, and accountability
- Operating Model & Customer Experience
- Define and embed a consistent branch operating model across all sites
- Oversee customer journey standards, appointment handling, and service delivery
- Maintain the balance between branch-based and home appointments
- Drive local market performance and support branch-level growth initiatives
- Ensure high-quality customer experience and compliance with regulatory standards
- Capacity Planning & Call Centre Partnership
- Work in close partnership with the Head of Lead Generation Call Centre
- Co‑own the 'Booked : Instruct' metric across the organisation
- Align appointment demand with advisor capacity across all branches
- Participate in weekly forecasting and capacity planning reviews
- Ensure efficient scheduling and utilisation of Legal Advisor capacity
- Estate, Growth & Operational Development
- Own branch estate strategy including openings, closures, relocations, and acquisitions
- Support the launch and performance of flagship and new sites (including Manchester)
- Oversee integration of acquired will‑banks and customer portfolios
- Work with Property, Finance, and Operations teams on expansion strategy
- Drive continuous improvement across the operating model
- Compliance & Governance Partnership
- Operate within the regulatory framework set by Supervision, Compliance, and Complaints teams
- Ensure consistent adherence to data protection, safeguarding, and regulatory standards
- Embed compliance as part of day-to-day branch performance and leadership behaviour
- Maintain high standards of audit readiness and operational discipline
About You
- Proven experience leading a multi‑site branch or regional network (ideally 8+ locations)
- Strong track record of managing managers and leading through a leadership layer
- Commercially driven mindset with clear P&L or EBITDA accountability
- Experience delivering sales or conversion growth across a distributed network
- Strong coaching and leadership capability with a focus on performance improvement
- Experience in regulated, customer‑facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors
- Willingness to be highly field‑based and spend significant time in branches
Package
- Salary: Negotiable
- Performance‑related bonus scheme (EBITDA and balanced scorecard based)
- Indicative OTE available subject to structure
- Senior national leadership role with strategic influence
- Field‑based position (UK‑wide, HQ Derby)
Apply For a confidential discussion regarding this opportunity, please contact SF Partners directly.
National Head of Branch Network. Job in Derby LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
SF Partners is an exceptional employer, offering a dynamic work environment where leadership and operational excellence are at the forefront. With a focus on employee growth, the company provides robust coaching and development opportunities for its leaders, ensuring a high-performing culture that values accountability and customer satisfaction. Located in Derby, this role not only offers competitive compensation and a performance-related bonus scheme but also the chance to make a significant impact across a national branch network, fostering both personal and professional fulfilment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land National Head of Branch Network. Job in Derby LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up and shine! If you land an interview, make sure to prepare thoroughly. Research the company, understand their values, and think about how your experience aligns with their needs. Bring your A-game and be ready to discuss how you can drive performance and lead teams effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for leading their branch network.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you a leg up in the process. So, get clicking and let’s get you that dream job!
We think you need these skills to ace National Head of Branch Network. Job in Derby LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of National Head of Branch Network. Highlight your experience in leading multi-site operations and managing teams, as this is key for us. Use specific examples that showcase your commercial performance and leadership skills.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share your passion for legal services and how your background aligns with our goals. Don’t forget to mention your approach to driving performance and customer satisfaction!
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. We want to know how you coach and develop managers, and how you build high-performing teams. Use anecdotes to illustrate your ability to lead through challenges and drive results.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
As a National Head of Branch Network, you'll need to demonstrate your understanding of commercial performance metrics. Brush up on key figures like EBITDA, conversion rates, and customer satisfaction scores. Be ready to discuss how you've driven these metrics in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about your approach to managing teams. Prepare examples of how you've coached branch managers or developed high-performing teams. Highlight your ability to set clear expectations and build a leadership pipeline.
✨Understand the Customer Journey
Familiarise yourself with the customer experience in legal services. Be prepared to discuss how you would ensure high-quality service delivery and compliance with regulatory standards. Think about ways to enhance the customer journey across multiple branches.
✨Be Ready for Operational Challenges
Since this role involves solving operational issues, come equipped with examples of challenges you've faced in multi-site management. Discuss how you approached capacity planning, scheduling, and resource allocation to drive performance and efficiency.
