At a Glance
- Tasks: Lead multi-site operations, ensuring efficiency and consistency in service delivery.
- Company: Join a high-growth organisation transforming regional operations into a national network.
- Benefits: Competitive salary, 30 days leave, private healthcare, and wellbeing perks.
- Other info: Opportunity for personal growth and career advancement in a dynamic environment.
- Why this job: Shape the future of operations while making a real impact in sensitive environments.
- Qualifications: Experience in managing dispersed teams in high-volume, time-critical settings.
The predicted salary is between 65000 - 75000 £ per year.
A senior operational leadership role within a high-growth, multi-site operation delivering a time-critical, field-based service at significant scale. The environment is sensitive in nature, requiring strong operational leadership, emotional awareness, and professionalism.
You will take responsibility for operational delivery across an established Northern hub and play a key role in the mobilisation and integration of additional locations as the network expands. This involves multiple coordinated stages of activity, including:
- Collection from a range of locations
- Transfer between controlled and specialist environments
- Managed onward movement through defined operational stages
- Return and redeployment of resources
This creates a multi-leg, high-frequency logistics environment, requiring precise scheduling, real-time decision-making, and strong leadership of field-based teams. Alongside day-to-day operational delivery, you will support expansion—helping to build capability, integrate new sites, and contribute to the development of a scalable operating model.
The role requires balancing day-to-day operational delivery with ongoing expansion activity, often prioritising between immediate service demands and longer-term development objectives. This role also offers significant personal and career development opportunities within a high-growth organisation.
You will lead a dispersed, shift-based workforce operating across multiple locations, managing:
- High-volume scheduling, dispatch, and workforce deployment
- Day-to-day operational performance across a multi-stage service model
- Service recovery, escalation, and real-time decision-making
- Integration of new operational sites into an evolving structure
Operational decisions made within this role have a direct impact on customer experience at highly sensitive moments, requiring consistent judgement, professionalism, and attention to detail. You will lead and manage a frontline team delivering a highly sensitive, customer-focused service while maintaining operational efficiency and cost-effectiveness.
This is a 24/7, time-critical operation, where activity levels fluctuate and priorities can change quickly. Professionalism, discretion, and resilience are required at all times. Maintaining operational consistency is essential, as any service disruption has a disproportionate impact on customer trust and organisational reputation.
This role requires a senior operator who has led complex, field-based operations at scale, ideally within environments such as:
- High-volume field service or engineering operations
- Utilities, telecoms, or infrastructure service delivery
- Time-critical logistics or regulated transport environments
- Home-based service delivery models with dispersed teams
Sector background is less important than:
- Leadership of dispersed teams
- Operational control in time-critical environments
- Ability to manage complexity at scale
- Comfort operating within ambiguity and growth
What You Will Be Responsible For:
- Leading multi-site operational teams, ensuring consistency, structure, and accountability
- Driving performance across scheduling, deployment, and service delivery
- Supporting the development of leadership capability across frontline teams
- Managing operational risk and responding to real-time challenges
- Maintaining service stability within a high-volume environment
- Supporting the mobilisation and integration of new sites
- Working cross-functionally to align operations with infrastructure, people, and compliance functions
Within the first 6-12 months, you will have established clear operational control across existing sites, built credibility with teams and stakeholders, improved consistency of service delivery and performance, strengthened leadership capability at site level, and supported the successful integration of new operational locations.
Longer term, success will be defined by your ability to maintain performance while the organisation continues to scale.
The Profile:
- Senior operational leader with experience of managing dispersed teams
- Comfortable operating in high-volume, time-critical environments
- Confident making decisions without full information
- Able to balance operational delivery with ongoing change and growth
- A visible, credible leader who sets standards and drives accountability
- Resilient, pragmatic, and composed under pressure
You do not need to come from a care or clinical background. However, you must operate with professionalism and sensitivity in a service environment where the work carries emotional weight.
Location: Multi-site responsibility initially across the North West, with scope expanding into the North and Midlands as the operational footprint continues to grow. The role will require regular presence across operational locations.
Salary & Benefits: £65,000 to £75,000 plus a comprehensive benefits package, including:
- 30 days’ annual leave plus bank holidays
- Pension
- Life assurance
- Private medical healthcare
- Health cash plan
- Wellbeing and lifestyle benefits
- Business mileage and expenses reimbursed in line with company policy
This is a demanding role within a business that is evolving. It requires someone who is comfortable building structure where it does not yet fully exist, making decisions at pace, and leading teams through change.
Head of Regional Operations. Job in Leeds LilyLifestyle Jobs in Morley employer: United Cerebral Palsy of Georgia
As a leading employer in the North West, we offer an exceptional opportunity for senior operational leaders to thrive in a dynamic, high-growth environment. Our commitment to employee development is reflected in our comprehensive benefits package, including generous annual leave, private medical healthcare, and a focus on wellbeing. Join us to shape the future of our expanding national network while enjoying a supportive work culture that values professionalism and resilience.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Regional Operations. Job in Leeds LilyLifestyle Jobs in Morley
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in high-volume, multi-site operations.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've managed dispersed teams and handled time-critical situations. This will showcase your operational control and decision-making skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Regional Operations. Job in Leeds LilyLifestyle Jobs in Morley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in high-volume, multi-site operations. We want to see how your skills align with the specific requirements of the Head of Regional Operations role.
Showcase Leadership Experience:Emphasise your previous roles where you've led dispersed teams and managed complex operations. We’re looking for evidence of your ability to drive performance and maintain service stability in a fast-paced environment.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and challenges of the Head of Regional Operations role. This will help you articulate how your experience aligns with their needs and demonstrate your genuine interest in the position.
✨Showcase Your Leadership Skills
This role requires strong operational leadership, so be prepared to discuss your past experiences leading dispersed teams in high-pressure environments. Share specific examples of how you've driven performance, managed complexity, and maintained service stability while navigating change.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills in time-critical situations. Think of scenarios where you've had to make quick decisions without full information. Highlight your ability to balance immediate operational demands with long-term growth objectives.
✨Demonstrate Emotional Awareness
Given the sensitive nature of the service environment, it's crucial to show your emotional intelligence. Be ready to discuss how you've handled challenging situations with professionalism and discretion, ensuring that customer trust and organisational reputation remain intact.
