At a Glance
- Tasks: Lead multi-site operations, ensuring efficiency and service excellence in a high-growth environment.
- Company: Join a rapidly expanding organisation focused on delivering sensitive services across the UK.
- Benefits: Competitive salary, 30 days annual leave, private healthcare, and wellbeing perks.
- Other info: Opportunity for significant career growth as the organisation evolves.
- Why this job: Shape the future of a national operation while developing your leadership skills.
- Qualifications: Experience in managing dispersed teams in high-volume, time-critical environments.
The predicted salary is between 65000 - 75000 £ per year.
A senior operational leadership role within a high-growth, multi-site operation delivering a time-critical, field-based service at significant scale. The environment is sensitive in nature, requiring strong operational leadership, emotional awareness, and professionalism.
You will take responsibility for operational delivery across an established Northern hub and play a key role in the mobilisation and integration of additional locations as the network expands. This involves multiple coordinated stages of activity, including:
- Collection from a range of locations
- Transfer between controlled and specialist environments
- Managed onward movement through defined operational stages
- Return and redeployment of resources
This creates a multi-leg, high-frequency logistics environment, requiring precise scheduling, real-time decision-making, and strong leadership of field-based teams. Alongside day-to-day operational delivery, you will support expansion—helping to build capability, integrate new sites, and contribute to the development of a scalable operating model.
The role requires balancing day-to-day operational delivery with ongoing expansion activity, often prioritising between immediate service demands and longer-term development objectives. This role also offers significant personal and career development opportunity within a high-growth organisation.
You will lead a dispersed, shift-based workforce operating across multiple locations, managing:
- High-volume scheduling, dispatch, and workforce deployment
- Day-to-day operational performance across a multi-stage service model
- Service recovery, escalation, and real-time decision-making
- Integration of new operational sites into an evolving structure
Operational decisions made within this role have a direct impact on customer experience at highly sensitive moments, requiring consistent judgement, professionalism, and attention to detail. You will lead and manage a frontline team delivering a highly sensitive, customer-focused service while maintaining operational efficiency and cost-effectiveness.
This is a 24/7, time-critical operation, where activity levels fluctuate and priorities can change quickly. Professionalism, discretion, and resilience are required at all times. Maintaining operational consistency is essential, as any service disruption has a disproportionate impact on customer trust and organisational reputation.
This role requires a senior operator who has led complex, field-based operations at scale, ideally within environments such as:
- High-volume field service or engineering operations
- Utilities, telecoms, or infrastructure service delivery
- Time-critical logistics or regulated transport environments
- Home-based service delivery models with dispersed teams
Sector background is less important than:
- Leadership of dispersed teams
- Operational control in time-critical environments
- Ability to manage complexity at scale
- Comfort operating within ambiguity and growth
You will be responsible for leading multi-site operational teams, ensuring consistency, structure, and accountability, driving performance across scheduling, deployment, and service delivery, and supporting the development of leadership capability across frontline teams.
Within the first 6-12 months, you will have established clear operational control across existing sites, built credibility with teams and stakeholders, improved consistency of service delivery and performance, and strengthened leadership capability at site level.
Longer term, success will be defined by your ability to maintain performance while the organisation continues to scale. You do not need to come from a care or clinical background but must operate with professionalism and sensitivity in a service environment where the work carries emotional weight.
Location: Multi-site responsibility initially across the North West, with scope expanding into the North and Midlands as the operational footprint continues to grow. The role will require regular presence across operational locations.
Salary & Benefits: £65,000 to £75,000 plus a comprehensive benefits package, including:
- 30 days’ annual leave plus bank holidays
- Pension
- Life assurance
- Private medical healthcare
- Health cash plan
- Wellbeing and lifestyle benefits
- Business mileage and expenses reimbursed in line with company policy
This is a demanding role within a business that is evolving, requiring someone comfortable building structure where it does not yet fully exist, making decisions at pace, and leading teams through change.
Director of Operations. Job in Leeds LilyLifestyle Jobs in Morley employer: United Cerebral Palsy of Georgia
As a Director of Operations at our rapidly expanding organisation, you will be part of a dynamic and supportive work culture that prioritises professional growth and operational excellence. With a competitive salary and comprehensive benefits package, including generous annual leave and private healthcare, we are committed to fostering an environment where your leadership skills can thrive while making a meaningful impact in a sensitive service sector. Join us in shaping the future of our national network, where your contributions will directly enhance customer experience and operational efficiency across multiple locations in the North West and beyond.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations. Job in Leeds LilyLifestyle Jobs in Morley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your experience can help them tackle those issues. This shows you're not just interested in any job, but specifically in making an impact at their organisation.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and navigated complex situations. Highlight your ability to maintain operational efficiency while leading through change—this is key for a role like Director of Operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that dream job!
We think you need these skills to ace Director of Operations. Job in Leeds LilyLifestyle Jobs in Morley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Director of Operations role. Highlight your experience in managing dispersed teams and handling high-volume operations, as these are key aspects of the job.
Showcase Leadership Skills:We want to see your leadership style! Share examples of how you've led teams through change and maintained service standards in high-pressure environments. This will help us understand how you can drive performance in our multi-site operations.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, especially when discussing your operational achievements.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our growing organisation.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's operational model. Understand their multi-site logistics and how they manage high-volume service delivery. This knowledge will help you demonstrate your expertise in operational leadership and show that you're ready to tackle the complexities of the role.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to leading dispersed teams. Share specific examples of how you've motivated and developed frontline staff in previous roles. Highlight your ability to maintain performance under pressure, especially in time-critical environments, as this is crucial for the position.
✨Prepare for Real-Time Decision-Making Scenarios
Expect situational questions that assess your decision-making skills in high-pressure situations. Think of past experiences where you had to make quick, effective decisions without all the information. This will showcase your comfort with ambiguity and your ability to balance immediate demands with long-term goals.
✨Emphasise Emotional Awareness and Professionalism
Given the sensitive nature of the service environment, be ready to discuss how you handle emotionally charged situations. Share examples of how you've maintained professionalism while ensuring operational efficiency. This will demonstrate your capability to lead with empathy and resilience.
