At a Glance
- Tasks: Engage with businesses to support them with debt management and payment plans.
- Company: Reputable organisation in the Energy Sector with a vibrant team culture.
- Benefits: Competitive salary, quarterly bonuses, full training, and fantastic perks.
- Other info: Immediate interviews available; enjoy a supportive and dynamic work environment.
- Why this job: Join a growing team and make a real difference in customer service.
- Qualifications: Previous customer service experience and excellent communication skills.
The predicted salary is between 28000 - 32000 £ per year.
Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for the next step in their career and to join a vibrant team which offers excellent progression and development routes. If you are driven and passionate about customer services please apply now!
Description
As a Debt Customer Service Advisor you will have consultative conversations with businesses to help and support with any arrears they have in place. You will take payments and set up suitable payment plans, providing excellent support and guidance, and ensure recovery targets and service level agreements are met. The role will involve corresponding with customers mainly over the telephone, exchanging emails, and performing administrative duties; as the role progresses, you will take on other responsibilities within the team. You will also support the offshore team with any customer service queries, ensuring they are resolved as soon as possible for the client.
Profile
- Previous customer service/contact centre experience
- Excellent communication skills and a confident telephone manner
- Able to work in a busy volume environment
- Ability to prioritise workload and excellent organisational skills
- Thrives in a team and can work independently
- Resilient and an excellent problem solver
- Driven and passionate about customer experience and delivering the best service
Job Offer
- Salary of 28000+ 4000 bonus per year paid quarterly
- Growing team, exciting time to join the business
- Full training provided
- Excellent progression and development
- Central location in Leeds
- Free parking
- Fantastic benefits
- 9am-5pm Monday to Friday
- Superb offices
- Excellent team and culture
- Immediate interview
Debt Customer Service Representative. Job in Leeds LilyLifestyle Jobs in Morley employer: United Cerebral Palsy of Georgia
Join a reputable organisation in the Energy Sector as a Debt Customer Service Representative in Leeds, where you will be part of a vibrant team dedicated to delivering exceptional customer service. With a competitive salary, excellent benefits, and a strong focus on employee development, this role offers a fantastic opportunity for career progression in a supportive work culture. Enjoy a central location with free parking and a collaborative environment that values your contributions and fosters growth.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Customer Service Representative. Job in Leeds LilyLifestyle Jobs in Morley
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, try role-playing with a friend or family member. This will help you feel more confident and articulate when speaking with potential employers.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our vibrant team!
We think you need these skills to ace Debt Customer Service Representative. Job in Leeds LilyLifestyle Jobs in Morley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the Debt Customer Service Advisor role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our vibrant team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of phone and email communication, make sure your application reflects your excellent communication skills. We love candidates who can express themselves clearly and confidently, so let that personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team in Leeds!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Customer Service Representative. Familiarise yourself with common customer service scenarios in the energy sector, and think about how you would handle them. This will show your potential employer that you're not just interested in the job, but that you’re prepared for it.
✨Practice Your Communication Skills
Since this role involves a lot of telephone communication, practice speaking clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you articulate your thoughts and respond to questions. Remember, excellent communication is key in customer service!
✨Show Your Problem-Solving Skills
Be ready to discuss specific examples of how you've resolved customer issues in the past. Think of situations where you had to be resilient and resourceful. This will demonstrate your ability to handle challenges effectively, which is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
