At a Glance
- Tasks: Engage with businesses to support them with debt management and payment plans.
- Company: Reputable organisation in the Energy Sector with a vibrant team culture.
- Benefits: Competitive salary, quarterly bonuses, full training, and fantastic perks.
- Other info: Immediate interviews available; enjoy a supportive work environment in Leeds.
- Why this job: Join a growing team and make a real difference in customer service.
- Qualifications: Previous customer service experience and excellent communication skills.
The predicted salary is between 28000 - 32000 £ per year.
Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for the next step in their career and to join a vibrant team which offers excellent progression and development routes. If you are driven and passionate about customer services please apply now!
Description
As a Debt Customer Service Advisor you will have consultative conversations with businesses to help and support with any arrears they have in place. You will take payments and set up suitable payment plans, providing excellent support and guidance, and ensure recovery targets and service level agreements are met. The role will involve corresponding with customers mainly over the telephone, exchanging emails, and performing administrative duties; as the role progresses, you will take on other responsibilities within the team. You will also support the offshore team with any customer service queries, ensuring they are resolved as soon as possible for the client.
Profile
- Previous customer service/contact centre experience
- Excellent communication skills and a confident telephone manner
- Able to work in a busy volume environment
- Ability to prioritise workload and excellent organisational skills
- Thrives in a team and can work independently
- Resilient and an excellent problem solver
- Driven and passionate about customer experience and delivering the best service
Job Offer
- Salary of 28000+ 4000 bonus per year paid quarterly
- Growing team, exciting time to join the business
- Full training provided
- Excellent progression and development
- Central location in Leeds
- Free parking
- Fantastic benefits
- 9am-5pm Monday to Friday
- Superb offices
- Excellent team and culture
- Immediate interview
Debt Customer Service Advisor. Job in Leeds LilyLifestyle Jobs in Morley employer: United Cerebral Palsy of Georgia
Join a reputable organisation in the Energy Sector as a Debt Customer Service Advisor, where you will be part of a vibrant team dedicated to delivering exceptional customer service. With a central location in Leeds, enjoy fantastic benefits including free parking, a competitive salary with bonuses, and ample opportunities for professional growth and development in a supportive work culture. This is an exciting time to join a growing team that values resilience, teamwork, and a passion for customer experience.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Customer Service Advisor. Job in Leeds LilyLifestyle Jobs in Morley
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, try role-playing with a friend or family member. This will help you feel more confident and articulate when discussing customer service scenarios.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about your past experiences and how they relate to the job. We want to hear about your problem-solving skills and how you handle difficult situations!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Debt Customer Service Advisor. Job in Leeds LilyLifestyle Jobs in Morley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the Debt Customer Service Advisor role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about this opportunity with us. Keep it friendly and professional, and make sure to mention how you can contribute to our vibrant team.
Showcase Your Communication Skills:Since this role involves a lot of phone and email communication, we’d love to see examples of how you’ve effectively communicated in past roles. Whether it’s resolving customer issues or collaborating with colleagues, let us know how you’ve excelled!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Customer Service Advisor. Familiarise yourself with common debt management practices and the energy sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of telephone communication, practice your phone manner. You might want to do mock calls with a friend or family member. Focus on being clear, friendly, and professional – it’s all about making a great first impression!
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think of examples from your past experience where you resolved issues or helped customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the role and the company. You could ask about the team culture, training opportunities, or what success looks like in this position. It’s a great way to engage and leave a lasting impression!
