At a Glance
- Tasks: Provide top-notch customer service and support daily logistics operations.
- Company: Join a growing logistics company in Leeds with a supportive team culture.
- Benefits: Competitive salary, full training, and clear career progression opportunities.
- Other info: Stable Monday to Friday hours with a dynamic work environment.
- Why this job: Kickstart your career in logistics while solving problems and helping customers.
- Qualifications: Strong customer-facing experience and excellent communication skills required.
The predicted salary is between 26500 - 26500 £ per year.
Location: Leeds
Salary: 26,500 per annum (NLW based on 40 hour week)
Hours: Monday - Friday, 9-6pm.
We are currently recruiting for two Customer Service Advisors to join a busy and fast-paced logistics operation based in Leeds. These positions offer an excellent opportunity for individuals looking to build a long-term career within a growing business that values attitude, resilience, and progression.
Previous transport or logistics experience is not essential. We are open to candidates from a variety of backgrounds; however, strong customer-facing experience is a must. Whether your experience comes from retail, hospitality, call centres, sales, or another service-led environment, the business is looking for motivated individuals who enjoy working with people and solving problems.
The Role
As a Customer Service Advisor, you will be responsible for providing a high standard of customer service while supporting the day-to-day operation of the depot. You will handle customer queries both verbally and in writing, monitor deliveries, liaise with internal teams and network depots, and ensure customer expectations and service levels are consistently achieved.
This is a fast-moving environment where communication, organisation, and the ability to remain calm under pressure are essential.
Key Responsibilities
- Handling day-to-day customer queries via telephone and email
- Monitoring customer deliveries and updating customers accordingly
- Resolving customer complaints and operational issues efficiently
- Ensuring communication within the depot and wider network is effective
- Building strong working relationships with customers, depots, and colleagues
- Supporting internal reporting and operational administration
- Ensuring customer expectations and service levels are consistently met
- Assisting other departments where required, including operational support
- Maintaining a professional and positive approach in all interactions
The Successful Candidate Will Have
- Previous customer-facing experience is essential
- Strong communication skills and an excellent telephone manner
- A positive, outgoing, and enthusiastic attitude
- The ability to work well under pressure and manage competing priorities
- Strong problem-solving skills and the ability to use initiative
- A professional and reliable approach to work
- A resilient mindset and willingness to learn
What's on Offer
- Long-term career opportunities within a growing business
- Clear progression routes into sales, transport, and management
- Supportive and team-oriented working environment
- Full training provided
- Stable Monday to Friday working pattern
- Opportunity to gain experience within the logistics and transport sector
All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Customer Service Advisor - Logistics Operations. Job in Leeds LilyLifestyle Jobs in Morley employer: United Cerebral Palsy of Georgia
Join a dynamic logistics operation in Leeds that prioritises employee growth and a supportive work culture. As a Customer Service Advisor, you'll benefit from clear progression routes into various roles, including sales and management, all while enjoying a stable Monday to Friday schedule. With full training provided and a focus on teamwork, this is an excellent opportunity for those looking to build a rewarding career in a fast-paced environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Logistics Operations. Job in Leeds LilyLifestyle Jobs in Morley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LilyLifestyle and their logistics operations. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Being able to demonstrate your problem-solving skills and calmness under pressure will really impress the interviewers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a Customer Service Advisor. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. This way, we can keep track of your progress and ensure you’re considered for the role.
We think you need these skills to ace Customer Service Advisor - Logistics Operations. Job in Leeds LilyLifestyle Jobs in Morley
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer-facing experience in your application. Whether it’s from retail, hospitality, or call centres, we want to see how you’ve made customers happy and solved their problems.
Keep It Professional Yet Friendly:Your written application should reflect a positive and enthusiastic attitude. We’re looking for someone who can communicate effectively, so let your personality shine through while keeping it professional.
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to this specific role. Mention logistics and how your skills fit into our fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences in retail, hospitality, or any service role and be ready to share specific examples of how you handled customer queries or complaints. This will show that you understand the importance of customer satisfaction.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet and resolve issues quickly. Logistics can be unpredictable, so showcasing your ability to stay calm under pressure and find solutions will impress the interviewers.
✨Communicate Clearly and Confidently
Since strong communication is key for this role, practice articulating your thoughts clearly. Whether it’s over the phone or in writing, being able to convey information effectively will be crucial. Consider doing mock interviews with a friend to refine your delivery.
✨Show Enthusiasm and a Willingness to Learn
Let your positive attitude shine through during the interview. Express your eagerness to grow within the company and learn about the logistics sector. Employers love candidates who are motivated and ready to take on new challenges!
