At a Glance
- Tasks: Assist customers with insurance claims and provide top-notch support.
- Company: Reputable automotive business in Leeds with exciting growth plans.
- Benefits: Competitive salary, full training, free parking, and no weekend shifts.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service or vehicle repairs is a plus.
The predicted salary is between 26200 - 26200 £ per year.
Michael Page has partnered with a reputable automotive business in Leeds to recruit for a Permanent Contact Centre Advisor to start ASAP due to expansion.
As a Contact Centre Advisor you will be working in the insurance department, working closely with customers who need to make a claim on their policy. You will gather all required details and support evidence, handling the claim from the initial enquiry to settlement. The role involves handling a range of queries, working closely with third parties and providers to reach a quick resolution, and ensuring targets and service level agreements are met.
Main communication with customers will be over the telephone, covering inbound and outbound calls, and managing a busy inbox, responding to any emails coming into the business.
Profile:
- Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail
- Able to work under pressure in a fast‑paced volume environment
- Excellent communication skills and a confident telephone manner
- Passionate about helping customers and delivering the best service
- An excellent team player
Job Offer:
- Salary of £26,200+
- Reputable business within the automotive sector
- Full training provided
- Excellent progression and development opportunities
- Growing business with lots of exciting plans for the year ahead
- Central location in Leeds, easily accessible from surrounding Bradford areas
- Free parking
- Excellent benefits
- No shift patterns or weekends
- Excellent facilities and offices
- Great team and culture
- Immediate interview and start
Customer Service Advisor. Job in Leeds LilyLifestyle Jobs in Morley employer: United Cerebral Palsy of Georgia
Join a reputable automotive business in Leeds as a Customer Service Advisor, where you'll enjoy a supportive work culture that prioritises employee growth and development. With a competitive salary of £26,200+, full training, and no weekend shifts, this role offers an excellent work-life balance alongside the opportunity to be part of a dynamic team in a central location with great facilities. Experience a rewarding career in a growing company that values your contributions and provides exciting prospects for the future.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Leeds LilyLifestyle Jobs in Morley
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during your interview.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend to get comfortable. This will help you sound confident and ready to tackle any customer queries that come your way.
✨Tip Number 3
Show your passion for customer service! Share stories from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to delivering excellent service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor. Job in Leeds LilyLifestyle Jobs in Morley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous customer service experience, especially in contact centres or related fields. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills:Since this role involves lots of phone calls and emails, make sure your application reflects your excellent communication skills. We love clear and concise writing, so keep it straightforward and engaging!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, do some homework on the automotive business you're applying to. Understand their values, mission, and recent developments. This will not only impress them but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your passion for helping others and your ability to thrive in a fast-paced environment.
✨Practice Your Communication Style
Since the role involves a lot of telephone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts over the phone.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
