At a Glance
- Tasks: Assist customers with insurance claims and provide top-notch support.
- Company: Reputable automotive business in Leeds with exciting growth plans.
- Benefits: Competitive salary, full training, free parking, and no weekend shifts.
- Other info: Immediate interviews available; excellent career progression opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service or vehicle repairs is a plus.
The predicted salary is between 26200 - 26200 £ per year.
Michael Page has partnered with a reputable automotive business in Leeds to recruit for a Permanent Contact Centre Advisor to start ASAP due to expansion.
As a Contact Centre Advisor you will be working in the insurance department, working closely with customers who need to make a claim on their policy. You will gather all required details and support evidence, handling the claim from the initial enquiry to settlement. The role involves handling a range of queries, working closely with third parties and providers to reach a quick resolution, and ensuring targets and service level agreements are met. Main communication with customers will be over the telephone, covering inbound and outbound calls, and managing a busy inbox, responding to any emails coming into the business.
Profile:
- Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail
- Able to work under pressure in a fast‑paced volume environment
- Excellent communication skills and a confident telephone manner
- Passionate about helping customers and delivering the best service
- An excellent team player
Job Offer:
- Salary of £26,200+
- Reputable business within the automotive sector
- Full training provided
- Excellent progression and development opportunities
- Growing business with lots of exciting plans for the year ahead
- Central location in Leeds, easily accessible from surrounding Bradford areas
- Free parking
- Excellent benefits
- No shift patterns or weekends
- Excellent facilities and offices
- Great team and culture
- Immediate interview and start
Contact Centre Advisor. Job in Leeds LilyLifestyle Jobs in Morley employer: United Cerebral Palsy of Georgia
Join a reputable automotive business in Leeds as a Contact Centre Advisor, where you'll enjoy a supportive work culture that prioritises employee development and progression. With a competitive salary of £26,200+, excellent benefits, and a central location with free parking, this role offers a unique opportunity to thrive in a fast-paced environment while making a meaningful impact on customer service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor. Job in Leeds LilyLifestyle Jobs in Morley
✨Tip Number 1
Make sure you know the ins and outs of the role! Research the company and understand what a Contact Centre Advisor does. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Be ready to showcase your teamwork skills! The job requires working closely with others, so think of examples from your past experiences where you’ve collaborated effectively. This will highlight your ability to fit into their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Contact Centre Advisor. Job in Leeds LilyLifestyle Jobs in Morley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous experience in customer service or contact centres. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves lots of phone calls and emails, make sure your application reflects your excellent communication skills. We love clear and concise writing, so keep it straightforward and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Advisor. Familiarise yourself with common insurance terms and processes, especially those related to claims. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You could even do mock interviews with a friend or family member. Focus on being friendly and approachable, as this is key to delivering excellent customer service.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with an upset customer or managing multiple queries at once. Think of examples from your past experience where you've successfully resolved issues or provided great service, and be ready to share them.
✨Show Your Team Spirit
As a Contact Centre Advisor, you'll be part of a team. Be prepared to discuss how you work well with others and contribute to a positive team environment. Share examples of teamwork from previous jobs or experiences, highlighting your ability to collaborate and support your colleagues.
