Client Success Specialist. Job in Leeds LilyLifestyle Jobs in Morley

We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

We're looking for a Client Success Manager to join our growing team. If you are a talented, ambitious, hands‑on team player with a passion for sales and customer service, keep reading! The Growth Engine is a high‑energy direct sales function that offers exciting opportunities for the right individuals to make their mark. It is a busy hub of activity, providing fantastic opportunities for its team members and best‑in‑class service for our clients. We are adding to our resilient, driven and highly enthusiastic team of professionals and you will join us at our busiest time to support TU's continued growth – all whilst having a little fun.

Day‑to‑Day Responsibilities

• Takes ownership of the management of their clients & TU Business goals, independently delivering and executing against these, to promote and develop yourself, to provide expert management of the client base.
• Proactively manage a portfolio of accounts from trial and onboarding through to BAU ongoing relationship management.
• Proactively engage with clients at renewal to renew contracts and retain the business.
• Can problem solve by analyzing solutions using own judgement and can handle contentious or more complex queries.
• Works closely with our Sales teams to proactively support all new and existing client relationships, to retain and grow our client base in a way that drives the highest NPS score possible.
• Interpret/understand complex topics and successfully communicate all relevant details in an appropriate way and level for the respective audience.
• Builds and leverages relationships with other departments.
• Recognizes and develops individual abilities and efforts while at the same time promoting a collaborative and cooperative team atmosphere.
• Is a continuous champion for the organisation, sharing knowledge of TransUnion's core products and services with the wider team.

Essential Skills & Experience

• Requires a strong background in the credit or related industry.
• Excellent communication and negotiation skills with all internal and external clients.
• Attention to detail with the ability to project manage, set priorities and stay organised.
• Proven establishment, maintenance and retention of client relationships are essential.
• Ability to demonstrate independence and initiative are a necessity.
• Must be strategic‑minded, able to take in information from multiple sources and circumstances and formulate an overall solution or decision.
• Ability to persuasively communicate ideas to colleagues and customers in scenarios with flexibility and sound judgment.
• Collaborative mindset and Team Player – not afraid to help where needed.
• Works well under pressure.
• A passion for first‑class service and a customer‑focused mindset.
• Experience of using Salesforce.
• Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Visio.

This role is considered an essential position and therefore office attendance is expected Monday‑Friday. Remote work may be considered on an ad‑hoc basis.

What's In It For You?

At TransUnion you will be joining a friendly, forward‑thinking global business. In addition to an excellent salary and bonus scheme or commission scheme (if joining our sales teams), our benefits package includes:

• 26 days' annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – A Place to Grow

If there's something on the list of essential/desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real – let's confront it so we can continue to grow and thrive together.

Flexibility at TU

We recognise that our people need freedom to balance their day‑to‑day lives with their work. This is why we have created inclusive and flexible policies and practices to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full‑time, don't let that stop you from applying. Let us know if you are looking for a part‑time or flexible working arrangement and we can discuss this with you.

Additional Support

At TransUnion, we are committed to fostering an inclusive and diverse workplace where all individuals' talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview.

Interview & Hiring Process

Most of our recruitment processes are virtual, so you will get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in‑person interview, your recruiter will inform you of this.

We do not accept any unsolicited CVs from recruitment agencies.