At a Glance
- Tasks: Lead and support a dynamic team to deliver exceptional guest experiences.
- Company: Join Butlin's, a fun-filled environment focused on creating smiles.
- Benefits: Flexible hours, competitive pay, and a vibrant team culture.
- Other info: Exciting opportunities for growth in a lively, supportive atmosphere.
- Why this job: Be the driving force behind unforgettable guest experiences and team success.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for the team during their working day, ensuring that standards are checked and compliance is high across the department. They are the hands-on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high.
The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attention where we need to ensure standards are high and our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements.
You will support and coach the team to ensure they deliver a great experience and are also driving any key targets such as add-on sales or promotions.
- All Supervisor Plus Accountabilities:
- Be the operational hands-on person, ensuring that the team are working effectively on all key tasks and objectives.
- Ensuring the team are being coached to deliver key targets linked to the department.
- Responsibility for CAFF audits in accommodation.
- Responsibility for other departmental audits based on the area.
- Driving add-on sales and promotions where appropriate.
- Ensuring all stock/proposition is available for guests.
- Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
- Ensuring any guest feedback is captured.
- Monitors NPS and takes action where possible on guest feedback.
- Coach and develop the team to ensure departmental plans are met.
- Be a champion of the Butlin's Values and Leadership Behaviours.
- Ensure we always have a focus on RPRPRT in the way we rota the team.
- Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.
- Build and maintain strong relationships across the resort, other resorts, and Butlin's central support teams.
- Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle.
- Be the front-facing, operational delivery responsible person - turning audits and observations into action.
Role Details:
Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation:
- Food Safety Champion: Lead by example in maintaining the highest standards of food safety and hygiene.
- Creating a Warm, Welcoming Dining Experience: Ensure guests are greeted with a friendly, attentive, and personalised welcome.
- Bay Replenishment & Food Quality: Oversee the smooth, timely replenishment of all food bays.
- Coaching & Developing the Team: Provide on-shift coaching to help team members build confidence and capability.
Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation:
- Coaching & Developing the Team: Support team members in delivering exceptional guest experience.
- Driving Sales & Spend Per Head: Actively drive revenue by supporting the team to maximise Spend Per Head.
- Reducing Queues & Dynamic Deployment: Monitor guest flow and proactively move team members to where they are needed most.
- Good Stock Practices: Maintain strong stock control across Bars & Shops venues.
- Operating in Line with Brand Standards: Ensure venues are opened, operated, and closed following Butlin's brand standards.
Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation:
- Championing Food Safety: Lead by example in consistently applying food safety and hygiene standards.
- Delivering a Warm, Welcoming Dining Experience: Ensure every guest receives a friendly, engaging welcome.
- Coaching & Developing the Team: Provide on-shift coaching to support effective floor management.
- Driving Upselling of Starters & Desserts: Coach the team to proactively recommend starters, desserts, and add-ons.
- Increasing Wet Sales: Drive wet sales by ensuring drinks orders are taken quickly.
- Effective Checkbacks: Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction.
- Celebrating Success: Recognise great performance on shift to build a positive, motivated team culture.
Supervisor Plus - Splash Key Focus Areas Outside of Accommodation:
- Pool Operations: Supervise the day-to-day operation of the swimming pool and associated leisure facilities.
- Team Leadership: Supervise and support lifeguards and pool team members during shifts.
- Health & Safety: Ensure compliance with relevant safety legislation and industry standards.
- Guest Experience: Deliver a friendly and welcoming environment for guests.
- Splash Standards: Maintain high standards of cleanliness and presentation throughout the pool area.
Supervisor Plus - Sports & Activities Key Focus Areas Outside of Accommodation:
- Activity Programme Delivery: Support the planning and delivery of a varied sports and activities programme.
- Team Supervision: Supervise sports and activities team members during shifts.
- Guest Experience: Deliver exceptional guest service and engage with guests.
- Health & Safety: Ensure all activities are delivered in accordance with health and safety procedures.
- Facilities & Equipment: Maintain sports equipment and activity areas to a high standard.
KPIs:
- Audits completed in accommodation & other departments.
- Team training compliance across departments.
- Health, Safety & Compliance Audits.
- Guest NPS & Feedback.
- Improved ENPS Retail Spend.
About You:
- Excellent leadership skills with the ability to coach and support the team.
- Strong attention to detail to support with all audit/observation-based activity.
- Strong experience of being guest/customer facing.
- Experience of generating new opportunities through sales and promotions.
- Demonstrable experience of leading teams to success.
- Excellent ability to communicate effectively at all levels.
- Able to manage multiple priorities and adapt quickly to changing requirements.
About Butlin's:
At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For 90 years we've been delighting hundreds of thousands of guests each year. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture!
Supervisor Plus (All Areas). Job in Minehead LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Butlin's is an exceptional employer that fosters a vibrant and supportive work culture, where team members are encouraged to create smiles and deliver unforgettable experiences for our guests. With a strong focus on employee development, you will have ample opportunities for growth and coaching, all while working in the beautiful coastal town of Minehead, known for its stunning scenery and family-friendly atmosphere. Join us at Butlin's, where your contributions are valued, and every day brings new adventures!
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Plus (All Areas). Job in Minehead LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture! Before your interview, check out Butlin's social media and website. Understanding their values will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it relates to the Supervisor Plus role. Highlight your leadership skills and how you've driven success in previous jobs.
✨Tip Number 3
Show your enthusiasm! When you meet the team, let your passion for guest experience shine through. Share examples of how you've created memorable moments for customers in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen on the role and appreciate the opportunity to chat with them.
We think you need these skills to ace Supervisor Plus (All Areas). Job in Minehead LilyLifestyle Jobs
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to match the Supervisor Plus role. Highlight your relevant experience and skills that align with the job description, especially around coaching, guest experience, and operational standards.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've made a difference in previous roles. Whether it’s improving guest satisfaction or driving sales, we love to see measurable successes!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our amazing team at Butlin's!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Supervisor Plus role. Familiarise yourself with the key responsibilities, such as coaching the team and ensuring high operational standards. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Leadership Skills
As a Supervisor Plus, you'll be leading a team, so be prepared to discuss your leadership style. Share specific examples of how you've successfully coached and developed team members in the past. Highlight any experiences where you've driven sales or improved guest experiences, as these are crucial for the role.
✨Emphasise Guest Experience
Butlin's is all about creating memorable experiences for guests. Be ready to talk about how you would ensure a warm and welcoming environment. Think of examples where you've gone above and beyond to resolve guest issues or enhance their experience, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the team dynamics, how success is measured in the role, or what challenges the department currently faces. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
