At a Glance
- Tasks: Own complex software incidents and mentor colleagues while improving support functions.
- Company: Join a leading tech company in Milton Keynes with a focus on innovation.
- Benefits: Competitive salary, bonus, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a supportive team culture.
- Why this job: Make a real impact by solving complex issues and mentoring others.
- Qualifications: Experience in application support or software engineering with strong SQL skills.
The predicted salary is between 55000 - 55000 £ per year.
Salary: Up to £55,000 per annum plus bonus.
Location: Milton Keynes, 4 days a week on site.
Responsibilities
- Own complex 3-line software incidents end-to-end.
- Utilise 3-line SQL and T‑SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET).
- Conduct root‑cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring.
- Mentor 2nd‑line colleagues, upskill, and improve the wider support function over time.
Qualifications
- Experience within a 3rd‑line, application support, or software engineering role within a SaaS or enterprise software environment.
- Strong SQL and T‑SQL stored procedures, complex queries, performance tuning.
- Hands‑on experience with Microsoft SQL Server and Azure in production.
- Some .NET/C# experience to read and debug code.
- The ability to communicate clearly and speak directly to customers to identify issues.
Senior Software Support Specialist. Job in Milton Keynes LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Senior Software Support Specialist at our Milton Keynes location, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer competitive salaries, a bonus structure, and opportunities for professional growth through mentorship and skill development, all while enjoying the benefits of a supportive team environment that values your contributions and fosters career advancement.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Software Support Specialist. Job in Milton Keynes LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company through LinkedIn. A friendly chat can give us insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your SQL and T-SQL skills. We want to be ready to tackle any technical questions they throw our way, so practice those complex queries and debugging scenarios.
✨Tip Number 3
Show off your mentoring skills! Be ready to discuss how you've helped others in previous roles. Highlighting our ability to upskill colleagues will make us stand out as a team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to match exactly what they’re looking for in a Senior Software Support Specialist.
We think you need these skills to ace Senior Software Support Specialist. Job in Milton Keynes LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 3rd-line support and SQL skills. We want to see how your background aligns with the responsibilities listed in the job description, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Software Support Specialist role. We love seeing enthusiasm and a clear understanding of our needs, so let your personality come through.
Showcase Problem-Solving Skills:In your application, highlight specific examples where you've tackled complex software incidents or conducted root-cause analysis. We’re looking for candidates who can demonstrate their analytical skills and how they’ve contributed to preventing issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your SQL Inside Out
Make sure you brush up on your SQL and T-SQL skills before the interview. Be prepared to discuss complex queries and performance tuning, as these are crucial for the role. Practising some hands-on exercises can really help you feel confident when discussing your technical abilities.
✨Showcase Your Problem-Solving Skills
Since the job involves owning complex software incidents, be ready to share examples of how you've tackled similar challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking and root-cause analysis skills.
✨Communicate Like a Pro
This role requires clear communication with customers and colleagues alike. Practice explaining technical concepts in simple terms, as you'll need to mentor others and interact with clients. Consider doing mock interviews with friends to refine your communication style.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the support function's goals, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
