At a Glance
- Tasks: Provide top-notch support to members via phone, email, and written correspondence.
- Company: Join a friendly and supportive team in a fast-paced environment.
- Benefits: Enjoy a competitive salary, fully paid travel, and 22 days annual leave.
- Other info: Ongoing training and career development opportunities await you!
- Why this job: Make a real difference by helping people and building positive relationships.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 24000 - 26000 £ per year.
Location: King's Cross, London
Salary: 24,000 - 26,000 per annum + Fully Paid Travel
Job Type: Permanent Full-Time
Join a Friendly and Supportive Team! We are looking for a professional and customer‑focused Member Services Officer to become part of our welcoming and fast‑paced organisation. This is a fantastic opportunity for someone who enjoys helping people, building positive relationships, and delivering exceptional member support within a collaborative team environment.
Key Responsibilities
- Provide high‑quality support and assistance to members through phone, email, and written correspondence.
- Handle member enquiries efficiently and professionally, ensuring excellent customer satisfaction.
- Maintain accurate membership records and update internal systems accordingly.
- Support the administration of member benefits, services, and general account queries.
- Assist with processing applications, renewals, and membership‑related documentation.
- Work closely with colleagues to ensure all service standards and deadlines are achieved.
- Handle confidential information with professionalism and discretion.
Skills & Experience Required
- Previous experience within customer service, membership services, administration, or a similar office‑based role.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with the ability to prioritise workloads effectively.
- Comfortable using Microsoft Office and internal database systems.
- A proactive and positive attitude with strong attention to detail.
- Ability to work independently as well as part of a team.
Personal Attributes
- Friendly, approachable, and professional manner.
- Strong problem‑solving and decision‑making skills.
- Highly organised with excellent time management abilities.
- Reliable, motivated, and adaptable in a busy working environment.
- Committed to delivering outstanding service to members and colleagues alike.
Benefits
- Competitive salary package.
- Fully paid travel expenses (up to Zone 9).
- 22 days annual leave plus bank holidays.
- Company pension scheme with employer contributions up to 10%.
- Private medical insurance.
- Life assurance and income protection cover.
- Ongoing training and career development opportunities.
- Supportive, inclusive, and friendly workplace culture.
Apply Today! If you are passionate about delivering excellent member support and are looking to join a professional and welcoming organisation, we would love to hear from you. Submit your application today and take the next step in your career as a Member Services Officer!
Member Services Officer. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team as a Member Services Officer in the heart of King's Cross, London, where your passion for helping others will thrive. With a competitive salary, fully paid travel expenses, and a commitment to employee growth through ongoing training and development, we foster a friendly and inclusive workplace culture that values your contributions. Experience the satisfaction of delivering exceptional member support while enjoying a range of benefits designed to enhance your work-life balance.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Officer. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences relate to the role of Member Services Officer. We want you to shine, so rehearse your answers with a friend or in front of the mirror!
✨Tip Number 3
Show off your personality! During interviews, let your friendly and approachable nature come through. Remember, they’re looking for someone who fits into their supportive team, so be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing proactive candidates!
We think you need these skills to ace Member Services Officer. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Member Services Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our friendly team!
Show Off Your Communication Skills:Since this role involves a lot of member interaction, it's crucial to demonstrate your excellent written communication skills. Keep your application clear, concise, and professional. Remember, we’re looking for someone who can engage with our members effectively!
Highlight Your Organisational Skills:In your application, emphasise your ability to manage multiple tasks and prioritise workloads. We love candidates who can juggle responsibilities while maintaining attention to detail, so share examples of how you've done this in past roles.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application. Let’s get started on this exciting journey together!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Member Services Officer. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of member interaction, practice articulating your thoughts clearly. Prepare examples of how you've handled customer enquiries or resolved issues in the past. This will demonstrate your excellent communication skills and your ability to provide high-quality support.
✨Be Organised and Proactive
Highlight your organisational skills during the interview. You might be asked how you prioritise tasks or manage your time effectively. Share specific strategies you use to stay organised, especially in a busy environment, to show that you can handle the demands of the role.
✨Emphasise Teamwork
This position requires collaboration with colleagues, so be ready to discuss your experiences working in a team. Share examples of how you've contributed to a positive team environment and how you handle conflicts or challenges within a group. This will illustrate your friendly and approachable nature.
