At a Glance
- Tasks: Support members and manage complaints with precision and care in a dynamic environment.
- Company: Join a well-established professional membership organisation in London.
- Benefits: Earn £19-21 per hour with flexible hybrid working options.
- Other info: Immediate start available; great opportunity for career growth.
- Why this job: Make a real difference by helping members and improving processes.
- Qualifications: Experience in admin roles, strong organisational skills, and attention to detail.
The predicted salary is between 19 - 21 £ per hour.
£19‑21 per hour, Full‑time Hybrid (1 day in London office)
We’re working with a well‑established professional membership organisation to find a Member Liaison & Complaints Support Officer to join their team on a temporary basis. This role is an immediate start and will run until October this year – candidates need to be immediately available. This is a great opportunity for someone who enjoys detail‑driven administrative work, thrives in a structured environment, and is confident handling sensitive information with care and professionalism.
The role
You’ll provide day‑to‑day administrative support across complaints and member liaison activity, helping ensure cases are handled efficiently, accurately, and in line with process. It’s a busy and varied role where organisation, attention to detail, and clear communication are key.
Key responsibilities
- Providing administrative support across complaints and member liaison processes
- Logging complaints and Code of Conduct cases accurately on internal systems
- Maintaining trackers to monitor cases, actions, and deadlines
- Carrying out initial eligibility checks and escalating queries where needed
- Updating CRM systems with accurate and timely information
- Coordinating complaints panels, including scheduling via Microsoft Teams
- Liaising with internal and external stakeholders to confirm availability and attendance
- Preparing and distributing panel documentation
- Supporting panel meetings and ensuring records are maintained
- Managing and triaging a shared complaints inbox
- Supporting improvements to inbox processes and workflows
- Assisting with reporting, including quarterly updates on complaints activity
- Providing general admin support, including document management and case coordination
What we’re looking for
- Previous experience in an administrative role within a busy, service‑focused environment
- Strong organisational skills and the ability to manage multiple priorities
- High attention to detail, especially when handling sensitive or confidential information
- Confident using IT systems, including Microsoft Office, Teams, and CRM platforms
- Clear and professional communication skills
- A collaborative approach and willingness to support across the wider team
Application information
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Member Liaison & Complaints Support Officer. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established professional membership organisation in London as a Member Liaison & Complaints Support Officer, where you will thrive in a supportive and structured work environment. With a focus on employee growth and development, the company offers a collaborative culture that values clear communication and attention to detail, ensuring that your contributions are recognised and appreciated. Enjoy the unique advantage of a hybrid working model, allowing for flexibility while still being part of a dynamic team dedicated to providing exceptional service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Member Liaison & Complaints Support Officer. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at the organisation you're applying to. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview like it’s the final exam! Research the company, understand their values, and think about how your skills match the role. Practise common interview questions and have examples ready that showcase your attention to detail and organisational skills.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Member Liaison & Complaints Support Officer. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in administrative roles, especially in service-focused environments. We want to see how your skills match the job description, so don’t hold back!
Showcase Your Attention to Detail:Since this role requires a high level of detail, include examples in your application that demonstrate your ability to manage sensitive information accurately. We love seeing candidates who can prove they’ve got an eye for detail!
Communicate Clearly:Your written communication skills are key for this position. Make sure your application is clear, professional, and free from errors. We appreciate candidates who can express themselves well, so let your personality shine through!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage you to apply through our website as soon as possible to avoid disappointment. The sooner we see your application, the better!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Member Liaison & Complaints Support Officer. Familiarise yourself with the key tasks like logging complaints and maintaining trackers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you keep track of tasks and ensure deadlines are met, especially in a busy environment.
✨Communicate Clearly and Professionally
As you'll be handling sensitive information, it's crucial to convey your communication skills during the interview. Practice articulating your thoughts clearly and professionally. You might even want to prepare a few scenarios where you've effectively communicated with stakeholders or resolved conflicts.
✨Be Ready for IT Questions
This role involves using various IT systems, including Microsoft Office and CRM platforms. Brush up on your technical skills and be prepared to discuss your experience with these tools. If possible, mention specific instances where your IT proficiency helped streamline processes or improve efficiency.
