At a Glance
- Tasks: Lead sales and marketing efforts to ensure top-notch care home experiences for clients and families.
- Company: Join a luxury care home group dedicated to exceptional service and community engagement.
- Benefits: Enjoy 28 days holiday, pension scheme, discounts, and career progression opportunities.
- Other info: Comprehensive training and a commitment to staff development ensure your growth.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Sales experience in the care industry and strong relationship-building skills are essential.
The predicted salary is between 40000 - 40000 £ per year.
Care Home: Wilton Manor
Hours per week: 40 hours per week
Salary: 40k per annum plus commission
About the role:
We currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager. The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date. Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.
Benefits of working with Sanders Senior Living:
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Comprehensive induction and ongoing training
- Free DBS Check and uniform
- Funding and support towards obtaining NVQs
- Opportunities to progress your career within the company
- Free, on-site parking
- Employee of the Month awards
About you:
We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.
About Sanders Senior Living:
Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.
Customer Relations Manager. Job in Melton Mowbray LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Sanders Senior Living, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Customer Relations Manager in Melton Mowbray, you will benefit from comprehensive training, career progression opportunities, and a range of perks including a generous holiday allowance and discounts through the Blue Light Card. Join us in our mission to provide personalised care while enjoying a fulfilling career in a luxury care home environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager. Job in Melton Mowbray LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with people in the care industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to current employees at Sanders Senior Living. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for customer relations shine through. Share stories that highlight your experience in building relationships and delivering exceptional service. We love candidates who can connect on a personal level!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to Sanders Senior Living and express your interest in the Customer Relations Manager role. A friendly email or call can make a lasting impression and show that you’re genuinely keen on joining the team.
✨Tip Number 4
Stay updated on industry trends! Familiarise yourself with the latest developments in the care sector, especially around customer relations. This knowledge will not only help you in interviews but also demonstrate your commitment to providing top-notch service, which is exactly what we’re looking for!
We think you need these skills to ace Customer Relations Manager. Job in Melton Mowbray LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relations Manager role. Highlight your sales experience and any relevant background in the care industry, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to connect with people. Share examples of how you've built relationships in previous roles, especially within a community or care setting.
Be Passionate About Care:Let your passion for providing exceptional service shine through in your application. We want to see that you genuinely care about the wellbeing of residents and their families, so share any relevant experiences that reflect this.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team at Sanders Senior Living!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Relations Manager in a care home setting. Familiarise yourself with Sanders Senior Living's values and mission, especially their commitment to personalised care. This will help you align your answers with what they’re looking for.
✨Showcase Your Relationship Skills
Since this role is all about building relationships, be ready to share specific examples of how you've successfully nurtured client relationships in the past. Think about times when you went above and beyond to ensure customer satisfaction, especially in a sales context.
✨Engage with the Community
Demonstrate your understanding of community engagement by discussing any previous experience you have in promoting events or collaborating with local organisations. Bring ideas on how you could enhance community ties for Sanders Senior Living, showing that you’re proactive and innovative.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, and future marketing strategies. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
