At a Glance
- Tasks: Lead the Collections Team, managing strategies and ensuring fair outcomes for customers.
- Company: Join a dynamic company in Melton Mowbray with a focus on growth and development.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and career development opportunities.
- Other info: This is a hands-on role with excellent career progression potential.
- Why this job: Make a real impact by leading a team and improving collections processes.
- Qualifications: Expertise in collections, team leadership, and knowledge of FCA regulations required.
The predicted salary is between 30000 - 40000 £ per year.
Red Recruitment is looking to recruit a collections manager for our client. This is a hands‑on role responsible for managing day‑to‑day collections activity and strategy across the full lifecycle of arrears and defaulted accounts, including full end‑to‑end ownership of the litigation process and 3rd party debt collection firms. You will manage cases through to enforcement, ensuring strong performance while delivering fair customer outcomes in line with FCA requirements.
The salary is competitive.
Benefits and Package
- Salary: Competitive
- Hours: Full‑time
- Contract Type: Permanent
- Location: Melton Mowbray
- Generous Holiday Allowance
Key Responsibilities
- Management of Collections and Recoveries Policies and Standards across the business and associated processes ensuring they remain fit for purpose, aligned with acceptable practices and evolving in line with changing regulation.
- Providing leadership and direction to the Customer Support, Litigation and Recoveries Team.
- Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
- Deliver continuous improvement to strategy and systems.
- Deliver the required dashboards and MI for consumption by the Executive Committee.
- Work with Third Party Management and other teams where appropriate, to demonstrate governance and oversight of third parties used to support collections and recoveries activities.
- Oversee a portfolio of accounts, including complex and/or escalated cases.
- Make decisions on repayment plans, settlements, and write‑off recommendations.
- Handle vulnerable customer cases in line with forbearance and affordability requirements.
- Maintain accurate and up‑to‑date records across internal systems.
Key Skills and Experience
- Expert knowledge of Collections and Recoveries KPIs, policies, processes and controls.
- Good understanding of FCA regulations, including arrears, forbearance, and Consumer Duty.
- Experience managing DCAs and/or legal partners.
- Strong case management and decision‑making skills.
- Experience leading and managing a team.
- Experience instructing solicitors and managing defended claims.
- Knowledge of enforcement methods (e.g., CCJs, attachments, charging orders).
If you are interested in this position as a Collections Manager and have the relevant experience required, please apply now!
Collections Team Leader. Job in Melton Mowbray LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Red Recruitment, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters professional growth and development. As a Collections Team Leader in Melton Mowbray, you will benefit from a competitive salary, generous holiday allowance, and the opportunity to lead a dedicated team while making a meaningful impact on customer outcomes. Our commitment to continuous improvement and employee well-being ensures that you will thrive in your role and advance your career within our dynamic organisation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Team Leader. Job in Melton Mowbray LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your answers and show them you're not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you get comfortable with common questions and refine your responses, making you feel more confident when it’s the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Collections Team Leader. Job in Melton Mowbray LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collections Team Leader role. Highlight your experience with collections, recoveries, and any relevant KPIs you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of your leadership experience and how you've improved collections processes in the past. We love a good story!
Showcase Your Knowledge of FCA Regulations:Since this role involves compliance with FCA regulations, make sure to mention your understanding of these in your application. We want to know that you can navigate the complexities of arrears and forbearance like a pro!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of collections and recoveries policies, FCA regulations, and the specific KPIs relevant to the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led and developed staff in the past. Think about specific situations where you coached someone or improved team performance.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle complex cases or vulnerable customers. Have a few scenarios ready where you made tough decisions or implemented effective strategies, as this will demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company’s approach to collections and recoveries. This could include inquiries about their current strategies or how they measure success in the role.
