At a Glance
- Tasks: Lead collections strategy and manage day-to-day activities for arrears and defaulted accounts.
- Company: Join a dynamic team at a leading recruitment agency in Melton Mowbray.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and career development opportunities.
- Other info: Be part of a supportive environment with opportunities for continuous improvement.
- Why this job: Make a real impact by ensuring fair customer outcomes while driving performance.
- Qualifications: Expertise in collections, team leadership, and strong decision-making skills required.
The predicted salary is between 35000 - 45000 £ per year.
Red Recruitment is looking to recruit a collections manager for our client. This is a hands‑on role responsible for managing day‑to‑day collections activity and strategy across the full lifecycle of arrears and defaulted accounts, including full end‑to‑end ownership of the litigation process and 3rd party debt collection firms. You will manage cases through to enforcement, ensuring strong performance while delivering fair customer outcomes in line with FCA requirements.
Benefits and Package:
- Salary: Competitive
- Hours: Full‑time
- Contract Type: Permanent
- Location: Melton Mowbray
- Generous Holiday Allowance
Key Responsibilities:
- Management of Collections and Recoveries Policies and Standards across the business and associated processes ensuring they remain fit for purpose, aligned with acceptable practices and evolving in line with changing regulation.
- Providing leadership and direction to the Customer Support, Litigation and Recoveries Team.
- Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
- Deliver continuous improvement to strategy and systems.
- Deliver the required dashboards and MI for consumption by the Executive Committee.
- Work with Third Party Management and other teams where appropriate, to demonstrate governance and oversight of third parties used to support collections and recoveries activities.
- Oversee a portfolio of accounts, including complex and/or escalated cases.
- Make decisions on repayment plans, settlements, and write‑off recommendations.
- Handle vulnerable customer cases in line with forbearance and affordability requirements.
- Maintain accurate and up‑to‑date records across internal systems.
Key Skills and Experience:
- Expert knowledge of Collections and Recoveries KPIs, policies, processes and controls.
- Good understanding of FCA regulations, including arrears, forbearance, and Consumer Duty.
- Experience managing DCAs and/or legal partners.
- Strong case management and decision‑making skills.
- Experience leading and managing a team.
- Experience instructing solicitors and managing defended claims.
- Knowledge of enforcement methods (e.g., CCJs, attachments, charging orders).
If you are interested in this position as a Collections Manager and have the relevant experience required, please apply now!
Collections Manager. Job in Melton Mowbray LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Red Recruitment, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters professional growth and development. As a Collections Manager in Melton Mowbray, you will benefit from a competitive salary, generous holiday allowance, and the opportunity to lead a dedicated team while ensuring fair customer outcomes. Our commitment to continuous improvement and employee mentorship makes us an attractive choice for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Manager. Job in Melton Mowbray LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Collections Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its collections strategies. Be ready to discuss how your experience aligns with their needs, especially around FCA regulations and managing complex cases. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your skills and experiences. Focus on your leadership style and how you’ve successfully managed teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Collections Manager. Job in Melton Mowbray LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collections Manager role. Highlight your experience with collections, recoveries, and any relevant KPIs. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of your leadership and decision-making skills in collections management.
Showcase Your Knowledge of FCA Regulations:Since this role involves compliance with FCA regulations, make sure to mention your understanding of these in your application. We’re keen to see how you’ve applied this knowledge in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of collections and recoveries policies, FCA regulations, and the specific KPIs relevant to the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led and developed staff in the past. Think about specific situations where you coached someone or improved team performance.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle complex cases or vulnerable customers. Have a few scenarios ready where you made tough decisions on repayment plans or settlements, and explain your thought process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company’s collections strategy and how they measure success. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
