At a Glance
- Tasks: Welcome customers, manage enquiries, and maintain a pristine showroom environment.
- Company: Join the prestigious BMW dealership in Melksham with a vibrant team culture.
- Benefits: Enjoy private medical insurance, gym discounts, 25 days holiday, and more!
- Other info: Great opportunities for learning, development, and career growth await you!
- Why this job: Be the face of BMW, creating memorable experiences for every visitor.
- Qualifications: Customer service experience and a confident, professional attitude required.
The predicted salary is between 20000 - 25000 £ per year.
About the Role
Our BMW dealership in Melksham is looking to appoint an outgoing Receptionist with a can-do attitude to greet and host customers visiting the Dealership. You will assist a variety of customers, both in person and over the phone, who will be enquiring in reference to Sales, Service and Parts. As the first point of contact, you will set the tone for the customer journey—providing a professional welcome, managing reception duties, and ensuring our showroom remains immaculate and inviting.
Alongside your reception responsibilities, you will support the wider team through hosting and light housekeeping duties, including preparing refreshments, maintaining hospitality areas, and ensuring customer spaces are always presented to BMW's premium standards. At BMW Melksham, we pride ourselves on delivering an exceptional service to customers and work closely as a team to ensure we are delivering a first-class experience. If you would like to be part of our team and contribute to our success, we would like to hear from you.
Job Opportunity
- Act as the first point of contact for all visitors, providing a warm, professional welcome and managing all enquiries and customer flow throughout the showroom.
- Greet customers, notify the Sales, Service or Parts departments of their arrival, and maintain a high standard of professionalism at all times.
- Answer the telephone politely and efficiently.
- Deal with enquiries, taking messages or redirecting calls as appropriate.
- Provide a friendly and helpful reception experience at all times and assist customers with general enquiries.
- Assist in any other administrative tasks or duties as required.
- Prepare and serve refreshments for customers, ensuring the coffee machines and hospitality areas are clean, stocked, and orderly throughout the day.
- Support back-of-house areas by replenishing stock, organising supplies, and ensuring hospitality items are fully available at all times.
Essential Skills
- Experience of working in a retail or hospitality environment in a customer facing role for at least one year.
- Confident, professional, smart in appearance.
- Basic IT and computer systems experience would be beneficial to this role.
Benefits
- Private Medical Insurance
- Health cash plan - Claim back medical costs
- Rewards platform - Gym & high street discounts
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
- Onsite Parking
Receptionist/Showroom Host. Job in Melksham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At BMW Melksham, we are committed to fostering a vibrant and supportive work environment where our employees can thrive. As a Receptionist/Showroom Host, you will enjoy a range of benefits including private medical insurance, generous holiday allowance, and opportunities for personal development, all while being part of a dedicated team that prioritises exceptional customer service. Our dealership not only offers a professional atmosphere but also encourages a culture of teamwork and community involvement, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Showroom Host. Job in Melksham LilyLifestyle Jobs
✨Tip Number 1
Make sure to research the BMW brand and the Melksham dealership before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their success.
✨Tip Number 2
Practice your greeting and customer interaction skills. As the first point of contact, you'll want to come across as warm and professional. Role-play with a friend or family member to get comfortable with handling different types of enquiries.
✨Tip Number 3
Dress smartly and maintain a professional appearance. First impressions matter, especially in a customer-facing role like this. Show up looking polished and ready to represent the BMW brand.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Receptionist/Showroom Host. Job in Melksham LilyLifestyle Jobs
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your can-do attitude aligns with our team spirit.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service or hospitality. Mention specific skills that relate to the job description, like managing enquiries or providing a warm welcome, to show us you’re the perfect fit!
Keep It Professional:While we love a friendly tone, remember to maintain professionalism throughout your application. Use clear language, check for typos, and ensure your formatting is neat – first impressions count, even on paper!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at BMW Melksham!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company
Before your interview, take some time to research BMW and their values. Understand what sets them apart in the automotive industry, especially in customer service. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Practice Your Greeting
As a Receptionist, your first impression is crucial. Practice a warm and professional greeting that you can use when welcoming customers. Think about how you would want to be greeted if you were visiting the dealership. This will not only boost your confidence but also demonstrate your understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Whether it’s handling a difficult situation or going above and beyond for a customer, these stories will highlight your ability to create a positive experience, which is key for this role.
✨Dress to Impress
Since you'll be representing BMW, make sure to dress smartly and professionally for your interview. A polished appearance reflects your understanding of the brand's premium standards and shows that you take the opportunity seriously. Remember, first impressions matter!
