At a Glance
- Tasks: Welcome customers and manage enquiries in a vibrant BMW showroom.
- Company: Join a leading BMW dealership known for exceptional customer service.
- Benefits: Enjoy private medical insurance, gym discounts, and 25 days holiday.
- Other info: Great team environment with opportunities for learning and development.
- Why this job: Be the face of BMW and create memorable experiences for customers.
- Qualifications: Customer service experience and a friendly, professional attitude.
The predicted salary is between 20000 - 25000 £ per year.
About the Role
Our BMW dealership in Melksham is looking to appoint an outgoing Receptionist with a can-do attitude to greet and host customers visiting the Dealership. You will assist a variety of customers, both in person and over the phone, who will be enquiring in reference to Sales, Service and Parts. As the first point of contact, you will set the tone for the customer journey—providing a professional welcome, managing reception duties, and ensuring our showroom remains immaculate and inviting.
Alongside your reception responsibilities, you will support the wider team through hosting and light housekeeping duties, including preparing refreshments, maintaining hospitality areas, and ensuring customer spaces are always presented to BMW's premium standards. At BMW Melksham, we pride ourselves on delivering an exceptional service to customers and work closely as a team to ensure we are delivering a first-class experience. If you would like to be part of our team and contribute to our success, we would like to hear from you.
Job Opportunity
- Act as the first point of contact for all visitors, providing a warm, professional welcome and managing all enquiries and customer flow throughout the showroom.
- Greet customers, notify the Sales, Service or Parts departments of their arrival, and maintain a high standard of professionalism at all times.
- Answer the telephone politely and efficiently.
- Deal with enquiries, taking messages or redirecting calls as appropriate.
- Provide a friendly and helpful reception experience at all times and assist customers with general enquiries.
- Assist in any other administrative tasks or duties as required.
- Prepare and serve refreshments for customers, ensuring the coffee machines and hospitality areas are clean, stocked, and orderly throughout the day.
- Support back-of-house areas by replenishing stock, organising supplies, and ensuring hospitality items are fully available at all times.
Essential Skills
- Experience of working in a retail or hospitality environment in a customer facing role for at least one year.
- Confident, professional, smart in appearance.
- Basic IT and computer systems experience would be beneficial to this role.
Benefits
- Private Medical Insurance
- Health cash plan - Claim back medical costs
- Rewards platform - Gym & high street discounts
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
- Onsite Parking
Receptionist and Showroom Host. Job in Melksham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At BMW Melksham, we are committed to fostering a vibrant and supportive work environment where our employees can thrive. As a Receptionist and Showroom Host, you will enjoy a range of benefits including private medical insurance, generous holiday allowance, and opportunities for personal development, all while being part of a dedicated team that prioritises exceptional customer service. Our dealership not only offers a professional atmosphere but also encourages a culture of teamwork and community involvement, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist and Showroom Host. Job in Melksham LilyLifestyle Jobs
✨Tip Number 1
First impressions matter, so when you walk into that dealership, make sure to smile and exude confidence. Greet everyone warmly, as you're the face of the brand and setting the tone for their experience.
✨Tip Number 2
Practice your phone etiquette! Answering calls with a friendly tone and being ready to assist will show that you’re professional and approachable. Remember, every call is an opportunity to impress!
✨Tip Number 3
Stay organised and keep the showroom tidy. A clean and inviting space reflects well on you and the dealership. Plus, it makes it easier for customers to feel comfortable and welcome.
✨Tip Number 4
Don’t forget to showcase your teamwork skills! Be ready to support your colleagues and jump in wherever needed. This shows that you’re not just about your role but are invested in the overall success of the team.
We think you need these skills to ace Receptionist and Showroom Host. Job in Melksham LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your can-do attitude and how you would greet customers. A friendly tone can make a big difference in showing us you're the right fit for our team.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles, especially in retail or hospitality. We love seeing how your past experiences can contribute to providing that exceptional service we pride ourselves on at BMW Melksham.
Be Professional Yet Approachable:Remember, you're applying for a role where first impressions matter! Keep your language professional but approachable. This balance will show us that you can maintain the high standards we expect while being warm and welcoming to our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company
Before your interview, take some time to research BMW and the Melksham dealership. Understand their values, customer service standards, and what makes them stand out in the automotive industry. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Your Greeting
As a Receptionist and Showroom Host, your first impression is crucial. Practice a warm and professional greeting that you can use when welcoming customers. Think about how you would want to be greeted and aim to replicate that friendly tone during your interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've provided exceptional customer service. Whether it’s handling a difficult situation or going above and beyond for a customer, these stories will demonstrate your ability to create a positive experience for visitors at the dealership.
✨Dress to Impress
Since you'll be representing BMW, make sure to dress smartly and professionally for your interview. A polished appearance not only reflects well on you but also aligns with the premium standards of the brand. Remember, first impressions matter!
