At a Glance
- Tasks: Be the first point of contact for clients, handling calls, emails, and queries with confidence.
- Company: Join a dynamic team at LilyLifestyle in Marlow, focused on client success.
- Benefits: Enjoy enhanced annual leave, a company pension, and career development opportunities.
- Other info: Hybrid working options available after probation; great rewards and recognition for long service.
- Why this job: Make a real impact by supporting clients and ensuring smooth operations.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a highly organised and proactive Customer Service & Sales Support Coordinator to join our Leafletdrop team in Marlow. This role involves customer service, inbound call handling, sales support, administration coordination, and ongoing client management. You will act as the first point of contact for clients, confidently handling inbound calls, emails, and chat queries while ensuring all enquiries and orders are managed accurately and efficiently. The role provides key administrative support across the division, keeping operations running smoothly and supporting teams to focus on strategic growth and client success.
About the Role
- Act as the first point of contact for inbound client calls, emails, and chat queries
- Confidently handle high-volume inbound phone activity
- Manage bookings, orders, and service-related queries
- Support clients through the full order lifecycle
- Respond to sales and service queries and refer opportunities to Sales
- Create booking confirmations, delivery instructions, and reports
- Maintain accurate CRM records (including HubSpot)
- Support invoicing, reporting, and campaign administration
- Liaise with internal teams and external suppliers, including Royal Mail
- Support onboarding, shared inbox management, and general admin tasks
Working hours
37.5 Monday to Friday, with hybrid working opportunities after a successful probation period.
Benefits
- Annual leave enhanced with long service
- Company Pension
- Long service rewards: both financial and leave-based
- Health cash plan
- Life assurance scheme
- Critical Illness cover
- Access to our prestige benefits and rewards portal
- Career development opportunities
- Access to a well-established Employee Assistance Programme provider
- And other excellent benefits you'd expect from a market leader
Requirements & Skills
- Minimum 1 year of customer service or client-facing experience
- A confident and professional telephone manner essential
- Experience handling high-volume inbound calls preferred
- Strong communication and organisational skills
- High attention to detail and the ability to prioritise workload
- Strong IT skills, including Microsoft Office, intermediate Excel, and the ability to create professional documents and PowerPoint presentations
- Ability to work in a fast-paced team environment
Experience & Qualifications
- GCSEs (including English and Maths); A-Level/BTEC or equivalent
Desirable
- Experience in the postal/logistics industry
- Advanced Excel skills
- Relevant professional qualifications
Additional Requirements
- Occasional business travel may be required
- Flexible to work extra hours when needed
- Full UK driving licence (preferred for external meetings)
Think this fits your skills? Become our next Customer Service Coordinator and be the backbone of brilliant client service.
Customer Service &Sales Support Coordinator. Job in Marlow LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture in the picturesque town of Marlow. As a Customer Service & Sales Support Coordinator, you will enjoy a range of benefits including enhanced annual leave, a company pension, and career development opportunities, all while being part of a team that values client success and employee well-being. With hybrid working options and a focus on personal growth, this role is perfect for those seeking meaningful and rewarding employment in a dynamic environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service &Sales Support Coordinator. Job in Marlow LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the Leafletdrop team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling high-volume inbound calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or prioritised workloads in previous roles. This will demonstrate that you can keep operations running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service &Sales Support Coordinator. Job in Marlow LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service or client-facing roles. We want to see how you've confidently handled inquiries and managed client relationships in the past!
Be Organised and Detail-Oriented:Since this role involves a lot of administration and coordination, it's crucial to demonstrate your organisational skills. Share examples of how you've kept things running smoothly and managed multiple tasks effectively.
Communicate Clearly:Strong communication is key for us! Use clear and professional language in your application. Whether it’s your cover letter or CV, make sure it reflects your ability to communicate well, especially over the phone and via email.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our Leafletdrop team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like handling inbound calls and managing client queries. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role requires a confident telephone manner, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer inquiries in the past. This will show that you can manage high-volume calls effectively.
✨Demonstrate Organisational Skills
Highlight your ability to stay organised, especially when juggling multiple tasks. Bring up specific instances where you’ve managed bookings or orders efficiently. This will reassure them that you can keep operations running smoothly.
✨Familiarise Yourself with CRM Tools
Since maintaining accurate CRM records is crucial, brush up on your knowledge of HubSpot or similar tools. If you have experience with Excel, be ready to discuss how you’ve used it to create reports or manage data, as this will be a big plus.
