At a Glance
- Tasks: Be the first point of contact for clients, handling calls, emails, and queries.
- Company: Join a dynamic team at LilyLifestyle in Marlow, focused on client success.
- Benefits: Enjoy enhanced annual leave, company pension, and career development opportunities.
- Other info: Hybrid working options available after probation; great rewards for long service.
- Why this job: Make a real impact by supporting clients and ensuring smooth operations.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a highly organised and proactive Customer Service & Sales Support Coordinator to join our Leafletdrop team in Marlow. This role involves customer service, inbound call handling, sales support, administration coordination, and ongoing client management. You will act as the first point of contact for clients, confidently handling inbound calls, emails, and chat queries while ensuring all enquiries and orders are managed accurately and efficiently. The role provides key administrative support across the division, keeping operations running smoothly and supporting teams to focus on strategic growth and client success. Apply today and become a key part of a collaborative and client-focused team.
About the Role
- Act as the first point of contact for inbound client calls, emails, and chat queries
- Confidently handle high-volume inbound phone activity
- Manage bookings, orders, and service-related queries
- Support clients through the full order lifecycle
- Respond to sales and service queries and refer opportunities to Sales
- Create booking confirmations, delivery instructions, and reports
- Maintain accurate CRM records (including HubSpot)
- Support invoicing, reporting, and campaign administration
- Liaise with internal teams and external suppliers, including Royal Mail
- Support onboarding, shared inbox management, and general admin tasks
Working hours
37.5 Monday to Friday, with hybrid working opportunities after a successful probation period.
Benefits
- Annual leave enhanced with long service
- Company Pension
- Long service rewards: both financial and leave-based
- Health cash plan
- Life assurance scheme
- Critical Illness cover
- Access to our prestige benefits and rewards portal
- Career development opportunities
- Access to a well-established Employee Assistance Programme provider
- And other excellent benefits you'd expect from a market leader
Requirements & Skills
- Minimum 1 year of customer service or client-facing experience
- A confident and professional telephone manner essential
- Experience handling high-volume inbound calls preferred
- Strong communication and organisational skills
- High attention to detail and the ability to prioritise workload
- Strong IT skills, including Microsoft Office, intermediate Excel, and the ability to create professional documents and PowerPoint presentations
- Ability to work in a fast-paced team environment
Experience & Qualifications
- GCSEs (including English and Maths); A-Level/BTEC or equivalent
Desirable
- Experience in the postal/logistics industry
- Advanced Excel skills
- Relevant professional qualifications
Additional Requirements
- Occasional business travel may be required
- Flexible to work extra hours when needed
- Full UK driving licence (preferred for external meetings)
Think this fits your skills? Become our next Customer Service Coordinator and be the backbone of brilliant client service.
Customer Service and Sales Support Coordinator. Job in Marlow LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture in the picturesque town of Marlow. As a Customer Service & Sales Support Coordinator, you will benefit from a range of perks including enhanced annual leave, a comprehensive health cash plan, and career development opportunities, all while being part of a team that values client success and employee growth. Join us to enjoy a fulfilling role with hybrid working options and a commitment to your professional journey.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Sales Support Coordinator. Job in Marlow LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling high-volume inbound calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you managed multiple tasks efficiently. This will demonstrate your ability to keep operations running smoothly, just like they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Leafletdrop team.
We think you need these skills to ace Customer Service and Sales Support Coordinator. Job in Marlow LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service or client-facing roles. We want to see how you've confidently handled inquiries and managed client relationships in the past.
Be Organised and Detail-Oriented:Since this role requires strong organisational skills, give examples of how you've kept things running smoothly in previous jobs. Mention any tools or methods you used to stay on top of tasks and priorities.
Tailor Your Application:Take a moment to customise your CV and cover letter for this specific role. Use keywords from the job description to show us that you understand what we're looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like handling inbound calls and managing client queries. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
Since this role requires a confident telephone manner, practice articulating your thoughts clearly. You might want to prepare answers to common questions about customer service scenarios. Think of examples where you've successfully handled high-volume calls or resolved client issues.
✨Highlight Your Organisational Skills
The job involves a lot of administration coordination, so be ready to discuss how you manage your workload. Share specific tools or methods you use to stay organised, especially if you have experience with CRM systems like HubSpot.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or growth opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
