At a Glance
- Tasks: Manage customer accounts and process complex orders while ensuring top-notch service.
- Company: Join a dynamic team at a leading B2B customer services company in Marlow.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and wellness perks.
- Other info: Hybrid work after 3 months with great career growth opportunities.
- Why this job: Be the hero of customer satisfaction and solve real problems every day.
- Qualifications: 2+ years in customer service, ideally in B2B or FMCG environments.
The predicted salary is between 30000 - 30000 £ per year.
As an Order fulfilment/ B2B Customer Support, you will be responsible for managing customer accounts, processing complex orders, and working cross-functionally to ensure seamless operations and timely issue resolution. This role is ideal for someone who is passionate about delivering exceptional customer service, thrives on problem-solving, and is committed to driving service excellence.
Benefits
- Salary: 30,000 per annum
- Pension Contributions: 5% employer contribution with a 4% employee contribution
- Benefits Hub: Access to a wide range of employee benefits
- Private Medical & Dental Insurance: Single cover provided
- Holiday Allowance: 25 days annual leave plus bank holidays (pro-rated based on start date)
- Life Assurance: 4x annual salary
- Employee Discounts: Access to Friends & Family webshop
- Gym Allowance: Up to 300 per year (claim-based)
- Eye Care Support: Contributions towards eye tests for DSE use
- Employee Assistance Programme: 24/7 confidential helpline
- Onsite Perks: Free refreshments, weekly fruit baskets, wellbeing room, and free parking
Key Responsibilities
- Serve as a primary point of contact for customer queries and support requests
- Keep customers informed throughout the order lifecycle, ensuring a high level of satisfaction and trust
- Collaborate with Sales, Supply Chain, and Finance teams to deliver seamless service
- Maintain accurate records of customer interactions, enquiries, and resolutions
- Manage customer accounts in line with internal SOPs and vendor compliance requirements
- Process complex customer orders using ERP systems and coordinate with logistics for timely fulfilment
- Manage and resolve customer claims, escalating where necessary
- Identify root causes of issues and partner with relevant teams to implement effective solutions
- Monitor service performance metrics and customer feedback
- Produce reports and contribute recommendations for continuous improvement
- Identify and support process improvement initiatives
- Undertake additional responsibilities as required by the Line Manager
Skills & Experience Required
- Minimum of 2 years' experience in a customer service role, ideally within FMCG and B2B environments
- Experience with sales order processing (FOB knowledge advantageous)
- Strong passion for customer service and problem resolution
- Excellent communication skills with a collaborative, team-oriented approach
- High attention to detail and strong organisational ability
- Experience with Salesforce, SAP, and Microsoft Office (preferred)
- Proactive mindset with a willingness to learn and continuously improve
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
B2B Order Fulfilment and Customer Support Specialist. Job in Marlow LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the picturesque town of Marlow. Our commitment to employee growth is evident through our comprehensive benefits package, including generous annual leave, private medical insurance, and a supportive environment that encourages continuous learning and development. Join us to be part of a team that values collaboration, innovation, and outstanding customer service, all while enjoying the perks of a hybrid working model after three months.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land B2B Order Fulfilment and Customer Support Specialist. Job in Marlow LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their values and how you can contribute to their success. We recommend practising common interview questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a great chance to reiterate why you’re the best fit for the B2B Order Fulfilment and Customer Support Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace B2B Order Fulfilment and Customer Support Specialist. Job in Marlow LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of B2B Order Fulfilment and Customer Support Specialist. Highlight your experience in customer service, especially in FMCG and B2B environments, and don’t forget to mention any relevant software skills like Salesforce or SAP.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and problem-solving. Share specific examples of how you've resolved issues in the past and how you can bring that expertise to our team.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and cross-functional teams, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional while still being personable.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of order fulfilment and customer support. Brush up on your knowledge of ERP systems like Salesforce and SAP, as well as any relevant processes in B2B environments. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Problem-Solving Skills
Since this role involves managing complex orders and resolving customer issues, be ready to share specific examples from your past experiences. Think of situations where you identified root causes and implemented effective solutions. This will demonstrate your proactive mindset and commitment to service excellence.
✨Communicate Clearly
Excellent communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. Use examples to illustrate your points, especially when discussing how you've kept customers informed and satisfied in previous roles. This will highlight your collaborative approach and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order processing, or how they measure service performance metrics. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
