At a Glance
- Tasks: Provide top-notch IT support and solve exciting tech challenges every day.
- Company: Join a leading company in premium door design and maintenance.
- Benefits: Enjoy a competitive salary, career development, and on-site parking.
- Other info: Dynamic work environment with opportunities for continuous learning.
- Why this job: Make a real impact while mentoring others and enhancing IT systems.
- Qualifications: 5 years of helpdesk experience and strong problem-solving skills required.
The predicted salary is between 30000 - 32000 £ per year.
Location: Mansfield
Salary: 30,000 - 32,000
Benefits:
- A collaborative and supportive work environment.
- On site parking.
- Opportunities for career development and training.
- Competitive salary and benefits package.
- Exposure to diverse and exciting IT challenges within a dynamic organisation.
Company:
Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards.
Role Overview:
The IT Support Technician plays a key role in maintaining the stability, performance, and security of IT systems across the organisation. This position is responsible for delivering advanced technical support, resolving complex issues, and ensuring a high standard of service delivery to end users. In addition to core support responsibilities, the role includes mentoring junior technicians, sharing technical knowledge, and supporting team development. The IT Support Technician also contributes to infrastructure projects, system enhancements, and continuous service improvement initiatives. The position requires a proactive, hands‑on individual with strong diagnostic and problem‑solving skills, excellent communication abilities, and a collaborative approach to working within a dynamic IT environment.
Responsibilities:
- 1st‑3rd Line Technical Support: Manage and resolve escalated support tickets across all levels, diagnosing complex hardware, software, and network issues while providing technical guidance and mentorship to junior team members.
- Infrastructure & Systems Management: Maintain and support core IT systems, including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms (e.g. Hyper‑V), ensuring system reliability and performance.
- Network Support: Diagnose and resolve network‑related issues, including TCP/IP, DNS, DHCP, VLANs, and firewall configurations, ensuring minimal disruption to business operations.
- Bespoke Application Support: Provide ongoing support, troubleshooting, and user assistance for internally developed business applications, including Excel‑based tools (e.g. FTB) and Windows‑based systems such as Production Tracker; work closely with internal development teams and stakeholders to resolve issues, support enhancements, and ensure system availability and usability.
- Project Involvement & Delivery: Support the planning and execution of IT projects such as hardware rollouts, system migrations, software implementations, and asset register management.
- Documentation & Reporting: Maintain accurate and up‑to‑date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives.
- User Support & Training: Provide end‑user support and guidance, ensuring effective use of IT systems and promoting best practices across the organisation.
- Policy Compliance & Governance: Ensure all users adhere to company IT policies, security standards, and procedures, supporting overall compliance and risk management.
- Operational Support & Continuous Improvement: Work collaboratively with the IT team on non‑support activities, including server patching, maintenance of unmanned devices, and continuous technical training and development.
Requirements:
- 5 years previous experience in a helpdesk environment is necessary.
- Planning, organising and good communication skills.
- Access to own vehicle.
- Willingness to learn.
- Understanding of SQL would be very beneficial.
- Adaptable to changing circumstances and demands.
- Good knowledge of Microsoft Office 365, especially Excel/VBA.
- Good Knowledge of Windows and Server operating system.
- Good problem‑solving skills.
- Knowledge of infrastructure setups would be advantageous.
Planet Recruitment is an Equal Opportunities Employer. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
IT Support Technician. Job in Mansfield LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a market leader in the design and manufacture of premium doors and doorsets, where you will thrive in a collaborative and supportive work environment in Mansfield. With a competitive salary and benefits package, along with ample opportunities for career development and training, this role as an IT Support Technician offers exposure to diverse IT challenges while contributing to a dynamic organisation committed to excellence. Embrace the chance to mentor junior technicians and engage in continuous service improvement initiatives, all within a culture that values teamwork and innovation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician. Job in Mansfield LilyLifestyle Jobs
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or tech events in Mansfield, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect IT Support Technician role!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to share it. Highlight any relevant experience with Windows Server, Active Directory, or troubleshooting complex issues. This will help us see your hands-on abilities in action.
✨Tip Number 3
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific technical problems or user queries. We love candidates who can demonstrate their problem-solving skills and communicate effectively under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are eager to grow and tackle exciting IT challenges with us.
We think you need these skills to ace IT Support Technician. Job in Mansfield LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in helpdesk environments and any specific skills like SQL or Microsoft 365 that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can contribute to our dynamic team. Keep it concise but engaging!
Show Off Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving abilities. Share examples of complex issues you've resolved in the past, as this is key for the role and will catch our eye.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Active Directory, and Microsoft 365. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of complex problems you've tackled. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your diagnostic skills and how you can think on your feet.
✨Be a Team Player
Since this role involves mentoring junior technicians, highlight your collaborative experiences. Talk about times when you’ve worked with others to achieve a common goal or helped someone improve their skills.
✨Ask Smart Questions
At the end of the interview, have a few insightful questions ready. Inquire about the team dynamics, ongoing projects, or how they measure success in the IT department. This shows your genuine interest in the role and the company.
