At a Glance
- Tasks: Be the go-to person for residents, managing their needs and ensuring smooth communication.
- Company: Join a dynamic team focused on improving social housing in Manchester.
- Benefits: Weekly pay, flexible payment options, and full-time hours.
- Other info: Opportunity to work in a supportive environment with potential for extension.
- Why this job: Make a real difference in residents' lives while working on impactful projects.
- Qualifications: Experience in tenant liaison and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Tenancy Liaison Manager to work on an upcoming social housing project, initially for 12 weeks while surveys take place and then further extension when designs are completed and works start. This is across 7 blocks of high-rise residential properties in Manchester, all within proximity.
You will work closely with site management and manage your own case load.
As the Resident Liaison Lead for the high-rise programme, you'll be the day-to-day interface between residents, the Housing Association and the contractor's delivery team. You'll plan and deliver all resident engagement, manage access across multiple occupied blocks, resolve issues and complaints, and ensure vulnerable residents receive appropriate support. You'll maintain a visible on-site presence, coordinate communications, track access and engagement data, and help keep the programme safe, compliant and disruption-free. Your work will directly support the successful delivery of intrusive remedial works in live, high-rise environments.
What you'll need to succeed:
- Proven experience in resident or tenant liaison within social housing, local authority or occupied-works settings (high-rise preferred).
- Excellent communication skills, able to explain technical and safety-critical activities clearly and empathetically.
- Strong organisational and administrative capability, including accurate record-keeping and confidence using spreadsheets/CRM-style trackers.
- Experience managing access, supporting vulnerable residents and handling sensitive information in line with data protection requirements.
- Confidence managing complaints, difficult conversations and on-site challenges, using de-escalation and clear escalation routes.
- Ability to build strong working relationships with Housing Association teams, site management, operatives and resident representatives.
- Awareness of HRB environments and the importance of compliance, audit trails and consistent communication under the Building Safety Act.
What you'll get in return:
- Weekly Pay - Hourly or daily rate
- Option to be paid PAYE or Umbrella
- Full time hours
Tenant Liaison Manager. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Tenant Liaison Manager in Manchester, you will join a dynamic team dedicated to enhancing the lives of residents in high-rise social housing. Our company fosters a supportive work culture that prioritises employee growth and development, offering opportunities for training and advancement within the sector. With a focus on community engagement and compliance, we ensure that our employees are equipped with the tools and resources needed to make a meaningful impact in the lives of vulnerable residents.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Manager. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Tenant Liaison Manager role.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile highlights your experience in tenant liaison and social housing. Join relevant groups and engage with posts to increase your visibility in the industry.
✨Tip Number 3
Prepare for interviews by brushing up on your communication skills. Practice explaining complex concepts clearly and empathetically, just like you would when dealing with residents. This will show you're the perfect fit for the role!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that Tenant Liaison Manager job. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Tenant Liaison Manager. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tenant Liaison Manager role. Highlight your experience in social housing and any relevant projects you've worked on, especially in high-rise settings. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of interaction with residents and various teams, it's crucial to demonstrate your excellent communication abilities. Use examples in your application that showcase how you've effectively communicated technical information or resolved complaints in the past.
Be Organised and Detail-Oriented:We love candidates who can keep things organised! Mention your experience with record-keeping and using spreadsheets or CRM systems. This will show us that you can handle the administrative side of the role while managing your case load efficiently.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and high-rise environments. Understand the specific challenges that come with tenant liaison in these settings, and be ready to discuss how your experience aligns with the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with residents or managed complaints in the past. Think about times when you had to explain complex information clearly and empathetically.
✨Demonstrate Organisational Skills
Be ready to talk about your organisational strategies. Discuss how you keep track of resident engagement and manage access across multiple sites. Mention any tools or systems you’ve used, like spreadsheets or CRM trackers, to stay organised.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show that you can establish strong working relationships with various stakeholders, including Housing Association teams and residents. Share stories that highlight your ability to connect with people and resolve issues collaboratively.
