At a Glance
- Tasks: Be the go-to person for customer queries and troubleshoot tech issues.
- Company: Join a growing tech business with a supportive team culture.
- Benefits: Enjoy 25 days holiday, health cover, and hybrid working options.
- Other info: Structured training and clear progression opportunities await you.
- Why this job: Develop valuable technical skills while making a real impact.
- Qualifications: Customer service experience and a knack for problem-solving.
The predicted salary is between 25173 - 25173 £ per year.
Customer Service Advisor (Tech-Focused & Training Provided) Permanent | £25,173 | Altrincham (Free Parking) | Monday to Friday - 35 hours - 8am to 4pm & 9am to 5pm | 1 day hybrid after probation
Looking to move beyond a standard customer service role and build valuable technical skills? This is a fantastic opportunity to join a growing technology business where you’ll be supported to develop both your customer service and technical expertise, even if you’ve not worked in a technical role before. You’ll be joining a friendly, close-knit team of five, playing a key role as the first point of contact for customers, helping them resolve queries, troubleshoot issues, and feel fully supported throughout their journey. If you enjoy problem solving, learning new systems, and delivering great service, this could be a brilliant long-term move.
Responsibilities- Acting as the first point of contact for customer queries (phone and email).
- Supporting customers from onboarding through to ongoing technical queries and returns.
- Troubleshooting issues across software, hardware and connectivity (full training provided).
- Using remote tools to diagnose and resolve problems efficiently.
- Reviewing device data and producing clear, accurate reports.
- Working closely with internal teams to resolve more complex queries.
- Keeping customer records up to date within the CRM system.
- Experience in a customer service or contact centre role.
- A natural problem solver with a calm and resilient approach.
- Comfortable learning new systems or technology (technical experience is a bonus, not essential).
- Strong communication skills and able to explain things clearly to customers.
- Well organised with good attention to detail.
- A team player who enjoys working in a collaborative environment.
- Genuine development opportunity & a chance to build technical skills in a supportive environment.
- Structured onboarding and ongoing training to help you succeed.
- Clear progression potential within a growing business.
- Supportive team culture where your contribution is valued.
- 25 days holiday plus bank holidays and your birthday off.
- Simply Health cover.
- Pension (matched up to 3%).
- Life assurance (3x salary).
- Enhanced maternity & paternity pay.
- Regular team incentives.
- Hybrid working after probation (4 days office / 1 remote).
If you’re looking for a role where you can grow your skills, feel supported, and make a real impact, I'd love to hear from you.
Technical Customer Service Advisor. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic technology business in Altrincham as a Technical Customer Service Advisor, where you'll not only enhance your customer service skills but also gain valuable technical expertise in a supportive and friendly environment. With structured training, clear progression opportunities, and a culture that values teamwork and individual contributions, this role offers a fantastic chance to grow professionally while enjoying benefits like 25 days holiday, enhanced maternity and paternity pay, and hybrid working options after probation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Service Advisor. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LilyLifestyle. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting, think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your chat with them.
✨Tip Number 3
Show off your communication skills! This job requires clear explanations, so during your interview, make sure to articulate your thoughts well. Use simple language and be friendly – it’ll help you connect with the interviewer.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, as it helps us keep track of all the amazing candidates like you. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Technical Customer Service Advisor. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Customer Service Advisor role. Highlight any relevant experience in customer service and your willingness to learn new tech skills. We want to see how you fit into our friendly team!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in previous roles. We love a natural problem solver, so let us know how you’ve resolved customer queries or technical issues in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and skills. We appreciate good communication, and this is your chance to show us what you can do!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities and qualifications listed, especially around customer service and technical skills. This will help you tailor your answers to show how you fit perfectly into the role.
✨Show Off Your Problem-Solving Skills
Since this position involves troubleshooting and resolving customer queries, be prepared to discuss specific examples of how you've solved problems in the past. Think of situations where you had to think on your feet or learn something new quickly, as this will demonstrate your adaptability and resourcefulness.
✨Practice Clear Communication
Strong communication is key for a Technical Customer Service Advisor. During the interview, practice explaining complex ideas in simple terms. You might even want to do a mock interview with a friend, focusing on how you would explain technical issues to someone who isn’t tech-savvy.
✨Emphasise Teamwork and Collaboration
This role is part of a close-knit team, so highlight your experience working collaboratively. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for being part of a supportive environment where everyone’s input is valued.
