At a Glance
- Tasks: Be the go-to person for customer queries and troubleshoot tech issues.
- Company: Join a growing tech business with a supportive team culture.
- Benefits: Enjoy 25 days holiday, health cover, and hybrid working options.
- Other info: Structured training and clear progression opportunities await you.
- Why this job: Develop valuable technical skills while delivering excellent customer service.
- Qualifications: Customer service experience and a knack for problem-solving are key.
The predicted salary is between 25173 - 25173 £ per year.
Customer Service Advisor (Tech-Focused & Training Provided) Permanent | £25,173 | Altrincham (Free Parking) | Monday to Friday - 35 hours - 8am to 4pm & 9am to 5pm | 1 day hybrid after probation
Looking to move beyond a standard customer service role and build valuable technical skills? This is a fantastic opportunity to join a growing technology business where you’ll be supported to develop both your customer service and technical expertise, even if you’ve not worked in a technical role before. You’ll be joining a friendly, close-knit team of five, playing a key role as the first point of contact for customers, helping them resolve queries, troubleshoot issues, and feel fully supported throughout their journey. If you enjoy problem solving, learning new systems, and delivering great service, this could be a brilliant long-term move.
Responsibilities- Acting as the first point of contact for customer queries (phone and email).
- Supporting customers from onboarding through to ongoing technical queries and returns.
- Troubleshooting issues across software, hardware and connectivity (full training provided).
- Using remote tools to diagnose and resolve problems efficiently.
- Reviewing device data and producing clear, accurate reports.
- Working closely with internal teams to resolve more complex queries.
- Keeping customer records up to date within the CRM system.
- Experience in a customer service or contact centre role.
- A natural problem solver with a calm and resilient approach.
- Comfortable learning new systems or technology (technical experience is a bonus, not essential).
- Strong communication skills and able to explain things clearly to customers.
- Well organised with good attention to detail.
- A team player who enjoys working in a collaborative environment.
- Genuine development opportunity & a chance to build technical skills in a supportive environment.
- Structured onboarding and ongoing training to help you succeed.
- Clear progression potential within a growing business.
- Supportive team culture where your contribution is valued.
- 25 days holiday plus bank holidays and your birthday off.
- Simply Health cover.
- Pension (matched up to 3%).
- Life assurance (3x salary).
- Enhanced maternity & paternity pay.
- Regular team incentives.
- Hybrid working after probation (4 days office / 1 remote).
If you’re looking for a role where you can grow your skills, feel supported, and make a real impact, I'd love to hear from you.
Tech-Savvy Customer Support Advisor (Hybrid) in Manchester employer: United Cerebral Palsy of Georgia
Join a dynamic technology business in Altrincham as a Tech-Savvy Customer Support Advisor, where you will be part of a supportive and close-knit team dedicated to your professional growth. With structured onboarding, ongoing training, and clear progression opportunities, this role offers a unique chance to develop both customer service and technical skills in a collaborative environment. Enjoy benefits such as 25 days holiday, enhanced maternity and paternity pay, and the flexibility of hybrid working after probation, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tech-Savvy Customer Support Advisor (Hybrid) in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the tech business you're applying to. Understand their products, values, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting, think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories during your interview to demonstrate your capabilities.
✨Tip Number 3
Show off your communication skills! In customer support, clear communication is key. During your interview, practice explaining complex ideas simply. This will highlight your ability to connect with customers and make them feel supported.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. This way, we can keep track of your progress and get you into the interview process faster!
We think you need these skills to ace Tech-Savvy Customer Support Advisor (Hybrid) in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service roles. We want to see how you've helped customers in the past, so share specific examples of your problem-solving skills and how you’ve made a positive impact.
Be Tech-Savvy (or Willing to Learn):Even if you haven't worked in a technical role before, let us know about your comfort with technology. If you've learned new systems or tools quickly, mention that! We're all about supporting your growth in this area.
Keep It Clear and Concise:When writing your application, clarity is key. Use straightforward language and avoid jargon. We appreciate a well-organised application that gets straight to the point while showcasing your personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Basics
Even if you haven't worked in a technical role before, brush up on some basic tech concepts. Familiarise yourself with common software and hardware issues that customers might face. This will show your potential employer that you're eager to learn and can handle the tech-focused aspects of the job.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your calm and resilient approach to problem-solving. This is key for a role that involves troubleshooting and helping customers feel supported throughout their journey.
✨Practice Clear Communication
Since you'll be explaining technical issues to customers, practice articulating complex ideas in simple terms. You could even do a mock interview with a friend or family member to refine your communication skills. This will help you demonstrate your strong communication abilities during the actual interview.
✨Emphasise Team Collaboration
This role is all about working closely with a small team. Be ready to discuss how you've successfully collaborated with others in previous roles. Share specific examples that highlight your ability to work well in a team environment, as this will resonate with the company's supportive culture.
