At a Glance
- Tasks: Lead a team of Customer Service Advisors and ensure top-notch service delivery.
- Company: Join Capgemini, a leader in tech solutions with a vibrant work culture.
- Benefits: Earn £14.60 per hour with flexible hours and career growth opportunities.
- Other info: Dynamic role with a focus on innovation and efficiency.
- Why this job: Make a real impact by guiding a team and enhancing customer experiences.
- Qualifications: Experience in team dynamics and a passion for coaching others.
The predicted salary is between 30388 - 40384 £ per year.
Salary: £14.60 per hour
Location: Manchester
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met.
What you'll do:
- Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate
- Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s
- Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor
- Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call
- Day to day staff management of up to 15 Customer Service Advisors
- Staff training, coaching and development of Customer Service Advisors
- Daily / weekly / monthly reporting to Operations Managers
- Completion of mid and end of year appraisal, ensuring these are completed in provided time scales
What you'll bring:
- Understanding and experience of team dynamics
- Flexible approach
- Professional manner which represents Company's values at all times
- Enthusiastic and confident with a 'can do' attitude
- Team player with the ability to build relationships with both colleagues and external clients
- Resilient and focused on delivering good levels of service through the team
- High focus on innovation and automation resulting in increased efficiency
If you're looking for a fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today!
Team Lead. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Capgemini is an exceptional employer that fosters a dynamic and supportive work culture in Manchester, where employees are encouraged to grow and develop their skills. With a focus on innovation and efficiency, the company offers comprehensive training and development opportunities, ensuring that team members can thrive in their roles while contributing to meaningful customer service outcomes. Join us for a rewarding career where your contributions are valued and recognised.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Team Lead role, and who knows? They might just have the inside scoop on openings at Capgemini or similar companies.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Service Advisor Team Lead positions and practice your responses. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've managed teams or improved processes. Highlight your ability to coach and develop others, as that’s key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for enthusiastic candidates who embody a 'can do' attitude!
We think you need these skills to ace Team Lead. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant customer service experience to show us you're the right fit for the Team Lead role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've successfully managed teams or improved customer service in the past, so we can see your potential impact.
Showcase Your Team Dynamics Knowledge:Since understanding team dynamics is key for this role, mention any experiences where you've effectively worked within a team or led one. We want to know how you can foster a positive environment for our Customer Service Advisors.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the role of a Customer Service Advisor Team Lead inside out. Familiarise yourself with the key responsibilities like performance management and call monitoring. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve conducted training or provided feedback. This will demonstrate your ability to lead and develop others, which is crucial for this role.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss how you handle customer queries and escalate issues when necessary. Share specific instances where you resolved conflicts or improved processes. This will highlight your proactive approach and focus on delivering excellent service.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the company's approach to innovation and automation. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
