At a Glance
- Tasks: Lead service operations, develop processes, and manage customer support.
- Company: Dynamic engineering firm in Manchester with a focus on innovation.
- Benefits: Competitive salary, bonus potential, pension contributions, and generous holiday allowance.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Join a hands-on role where you can shape service operations and drive success.
- Qualifications: Experience in service management and strong technical skills required.
The predicted salary is between 55000 - 60000 £ per year.
We are looking for an experienced Service Manager. The role will be responsible for developing spare parts kits, maintenance, repair, overhaul and lifecycle support services, while building the processes, controls and commercial structure of the service operation. This is a hands-on role suited to someone with strong technical, commercial and operational capability.
Key Responsibilities for this Service Manager role:
- Set up and manage the Service & Lifecycle Support function.
- Establish Service as a standalone cost centre with revenue and margin ownership.
- Develop spare parts kits, service processes and quality controls.
- Implement pricing, KPIs and performance reporting.
- Manage service activity through existing teams initially, with future team growth.
- Ensure full quality compliance, traceability and documentation.
- Act as the main customer contact for service and aftermarket support.
Requirements for this Service Manager role:
- Experience in service, aftermarket or maintenance management within engineering or manufacturing.
- Strong understanding of mechanical assemblies (valves preferred).
- Commercial awareness including pricing and cost control.
- Experience working within quality-controlled or regulated environments.
- Strong organisational and communication skills.
Package for this Service Manager role:
- Salary: £55,000 - £60,000 DOE
- Bonus: 10% annual (subject to KPI achievement)
- Pension: 4% employee / 4% employer contribution
- Holidays: 25 days plus bank holidays
- Hours: Mon - Thurs: 07:30, Friday: 07:45
Service Operations Manager. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Service Operations Manager at our Manchester location, you will join a dynamic team dedicated to excellence in service delivery and customer satisfaction. We pride ourselves on fostering a collaborative work culture that encourages professional growth and innovation, offering competitive salaries, a generous bonus structure, and a comprehensive benefits package including a robust pension scheme. With a focus on quality compliance and operational efficiency, this role provides a unique opportunity to make a significant impact within a thriving engineering environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Manager. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and manufacturing sectors. Let them know you're on the hunt for a Service Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge, especially around mechanical assemblies and service processes. We want you to be able to discuss how you can develop spare parts kits and implement quality controls confidently. Practice common interview questions and have your own ready to show your interest!
✨Tip Number 3
Showcase your commercial awareness! Be ready to discuss pricing strategies and cost control measures you've implemented in past roles. This will demonstrate your understanding of the financial side of service management, which is crucial for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck, and let’s get you that Service Operations Manager position!
We think you need these skills to ace Service Operations Manager. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Operations Manager role. Highlight your experience in service management, especially in engineering or manufacturing, and showcase your understanding of mechanical assemblies. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your commercial awareness and organisational skills. Remember, we love a good story that connects your past roles to our needs.
Showcase Your Achievements:When detailing your previous roles, focus on your achievements rather than just responsibilities. Did you implement a new process that improved efficiency? Share those successes! We’re keen to see how you’ve made an impact in your past positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around mechanical assemblies like valves. Be ready to discuss your experience in service management and how it relates to the role. This will show that you’re not just familiar with the concepts but can apply them practically.
✨Show Your Commercial Savvy
Since the role involves pricing and cost control, be prepared to talk about your previous experiences managing budgets or improving margins. Bring examples of how you've successfully implemented pricing strategies or managed costs in past roles to demonstrate your commercial awareness.
✨Demonstrate Organisational Skills
This position requires strong organisational abilities, so think of specific instances where you’ve set up processes or improved workflows. Share how you’ve managed teams or projects effectively, ensuring quality compliance and documentation, as this will highlight your capability to handle the responsibilities of the role.
✨Engage with Customer Focus
As the main customer contact for service support, it’s crucial to show your communication skills. Prepare to discuss how you’ve built relationships with clients in the past and how you’ve handled customer feedback or complaints. This will illustrate your ability to maintain a high level of customer satisfaction.
