At a Glance
- Tasks: Become the go-to expert for complex payroll and software queries, solving issues and supporting clients.
- Company: Join a leading HR & Payroll technology business with a focus on innovation.
- Benefits: Enjoy 25 days holiday, enhanced pension, health benefits, and ongoing training opportunities.
- Other info: Dynamic team environment with opportunities for career growth and development.
- Why this job: Make a real impact by shaping payroll solutions and enhancing client experiences.
- Qualifications: Strong payroll knowledge, experience with software, and excellent problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Portfolio are partnering with a leading HR & Payroll technology business to recruit a Senior Payroll Advisor into their growing specialist Payroll Advisory team. This isn't a traditional payroll role. This is an opportunity for an experienced payroll professional to become the go-to escalation expert for complex payroll and software-related issues, supporting clients who rely on best-in-class payroll technology to keep their businesses running smoothly.
You’ll work at the intersection of payroll, software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers the chance to step into a more specialist, advisory-led position within a fast-growing and forward-thinking business.
The Role
As a Senior Payroll Advisor, you’ll take ownership of complex payroll software and advisory cases, supporting clients with high-level technical and legislative queries while acting as an escalation point for the wider Payroll team. You’ll be responsible for investigating issues thoroughly, identifying root causes, replicating software problems within a test environment, and working closely with internal teams to drive resolutions forward. This is a role where your payroll expertise genuinely makes an impact – not only for clients, but also in helping shape product improvements, system enhancements, and internal best practice.
What You’ll Be Doing
- Being the go-to escalation expert for complex payroll and software queries
- Investigating payroll issues, identifying root causes, and finding practical solutions
- Supporting clients with technical payroll guidance and system troubleshooting
- Working closely with Product and Technical teams to resolve software issues
- Replicating bugs in test environments and escalating where needed
- Advising on payroll corrections, HMRC compliance, and data discrepancies
- Supporting and mentoring Payroll Advisers on more complex cases
- Identifying opportunities to improve systems, processes, and client experience
- Keeping cases updated accurately within Salesforce and managing workloads effectively
- Building trusted relationships with clients through expert support and problem solving
What We’re Looking For
- Strong technical payroll knowledge with a solid understanding of UK payroll legislation
- Previous experience supporting payroll software or working within a payroll systems environment
- Confident understanding of HMRC reporting requirements and payroll compliance
- Experience troubleshooting payroll discrepancies and reconciling payroll data
- Strong analytical and problem-solving skills with exceptional attention to detail
- Ability to communicate confidently with clients, stakeholders, and internal teams
- Comfortable working in a fast-paced environment managing multiple priorities
- A naturally inquisitive mindset with the ability to investigate issues thoroughly and think commercially
- Experience within a bureau, outsourced payroll, or payroll software environment would be highly advantageous
Why Join?
This is an opportunity to join a business that’s investing heavily in its Payroll division and building a specialist team of experts who genuinely influence the direction of the service and software offering. You’ll be surrounded by experienced professionals, exposed to complex and varied payroll challenges, and given the opportunity to develop your technical expertise in a highly collaborative environment.
Alongside a competitive salary, you’ll also benefit from:
- 25 days holiday plus bank holidays & your birthday off
- Enhanced pension contributions with service
- Health Shield & Employee Assistance Programme
- Group life insurance
- On-site gym & discounted health club membership
- Cycle to Work scheme
- Travel loan scheme
- Retail, travel & lifestyle discounts
- Ongoing training, development & progression opportunities
If you’re ready to step beyond payroll processing and move into a more technical, consultative role where your expertise will genuinely add value, we’d love to hear from you.
Senior Payroll Specialist. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a forward-thinking HR & Payroll technology business in Manchester, where your expertise as a Senior Payroll Specialist will be valued and impactful. With a strong focus on employee growth, you'll enjoy a collaborative work culture, competitive benefits including enhanced pension contributions and health support, and the opportunity to influence product improvements while tackling complex payroll challenges. This is not just a job; it's a chance to elevate your career in a dynamic environment that prioritises innovation and client satisfaction.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Payroll Specialist. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll and HR tech space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! Prepare to discuss complex payroll scenarios and how you’ve tackled them in the past. This role is all about problem-solving, so be ready to share your thought process and solutions during interviews.
✨Tip Number 3
Tailor your approach! Research the company’s payroll technology and be prepared to discuss how your experience aligns with their needs. Highlight your understanding of UK payroll legislation and any relevant software you’ve worked with.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives us a chance to connect with you personally. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Senior Payroll Specialist. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that align with the Senior Payroll Advisor role. Highlight your technical payroll knowledge and any experience with payroll software, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about payroll and how your problem-solving skills can benefit our clients. Share specific examples of how you've tackled complex payroll issues in the past to demonstrate your expertise.
Showcase Your Analytical Skills:Since this role involves investigating issues and identifying solutions, make sure to highlight your analytical abilities in your application. We want to see how you approach problem-solving and your attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you can easily keep track of your application status. Plus, it’s super straightforward!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Payroll Stuff
Make sure you brush up on your technical payroll knowledge and UK payroll legislation. Be ready to discuss specific scenarios where you've tackled complex payroll issues or software-related challenges, as this will show your expertise and confidence in the field.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've investigated payroll discrepancies or resolved software bugs in the past. Highlight your analytical skills and how you approach troubleshooting, as this role is all about finding practical solutions for clients.
✨Communicate Like a Pro
Practice articulating your thoughts clearly and confidently. You'll need to communicate with clients and internal teams, so being able to explain complex issues in simple terms will be key. Consider role-playing with a friend to refine your delivery.
✨Be Inquisitive and Engaged
Demonstrate your curiosity and willingness to learn during the interview. Ask insightful questions about the company's payroll technology and how they handle client support. This shows you're genuinely interested in the role and eager to contribute to their success.
