At a Glance
- Tasks: Become the go-to expert for complex payroll and software queries, solving real client challenges.
- Company: Join a leading HR & Payroll tech business with a focus on innovation.
- Benefits: Enjoy 25 days holiday, enhanced pension, health benefits, and ongoing training.
- Other info: Collaborative environment with excellent career progression opportunities.
- Why this job: Make a genuine impact in a fast-growing team while developing your technical expertise.
- Qualifications: Strong payroll knowledge, problem-solving skills, and experience with payroll software.
The predicted salary is between 40000 - 50000 £ per year.
Portfolio are partnering with a leading HR & Payroll technology business to recruit a Senior Payroll Advisor into their growing specialist Payroll Advisory team. This isn't a traditional payroll role. This is an opportunity for an experienced payroll professional to become the go-to escalation expert for complex payroll and software-related issues, supporting clients who rely on best-in-class payroll technology to keep their businesses running smoothly.
You’ll work at the intersection of payroll, software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers the chance to step into a more specialist, advisory-led position within a fast-growing and forward-thinking business.
The Role
As a Senior Payroll Advisor, you’ll take ownership of complex payroll software and advisory cases, supporting clients with high-level technical and legislative queries while acting as an escalation point for the wider Payroll team. You’ll be responsible for investigating issues thoroughly, identifying root causes, replicating software problems within a test environment, and working closely with internal teams to drive resolutions forward. This is a role where your payroll expertise genuinely makes an impact – not only for clients, but also in helping shape product improvements, system enhancements, and internal best practice.
What You’ll Be Doing
- Being the go-to escalation expert for complex payroll and software queries
- Investigating payroll issues, identifying root causes, and finding practical solutions
- Supporting clients with technical payroll guidance and system troubleshooting
- Working closely with Product and Technical teams to resolve software issues
- Replicating bugs in test environments and escalating where needed
- Advising on payroll corrections, HMRC compliance, and data discrepancies
- Supporting and mentoring Payroll Advisers on more complex cases
- Identifying opportunities to improve systems, processes, and client experience
- Keeping cases updated accurately within Salesforce and managing workloads effectively
- Building trusted relationships with clients through expert support and problem solving
What We’re Looking For
- Strong technical payroll knowledge with a solid understanding of UK payroll legislation
- Previous experience supporting payroll software or working within a payroll systems environment
- Confident understanding of HMRC reporting requirements and payroll compliance
- Experience troubleshooting payroll discrepancies and reconciling payroll data
- Strong analytical and problem-solving skills with exceptional attention to detail
- Ability to communicate confidently with clients, stakeholders, and internal teams
- Comfortable working in a fast-paced environment managing multiple priorities
- A naturally inquisitive mindset with the ability to investigate issues thoroughly and think commercially
- Experience within a bureau, outsourced payroll, or payroll software environment would be highly advantageous
Why Join?
This is an opportunity to join a business that’s investing heavily in its Payroll division and building a specialist team of experts who genuinely influence the direction of the service and software offering. You’ll be surrounded by experienced professionals, exposed to complex and varied payroll challenges, and given the opportunity to develop your technical expertise in a highly collaborative environment.
Alongside a competitive salary, you’ll also benefit from:
- 25 days holiday plus bank holidays & your birthday off
- Enhanced pension contributions with service
- Health Shield & Employee Assistance Programme
- Group life insurance
- On-site gym & discounted health club membership
- Cycle to Work scheme
- Travel loan scheme
- Retail, travel & lifestyle discounts
- Ongoing training, development & progression opportunities
If you’re ready to step beyond payroll processing and move into a more technical, consultative role where your expertise will genuinely add value, we’d love to hear from you.
Senior Payroll Advisor. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a forward-thinking HR & Payroll technology business in Manchester, where your expertise as a Senior Payroll Advisor will be valued and impactful. With a strong focus on employee growth, you will work alongside seasoned professionals in a collaborative environment, tackling complex payroll challenges while enjoying a competitive salary and an array of benefits including enhanced pension contributions, health support, and ongoing training opportunities. This is not just a job; it's a chance to shape the future of payroll advisory services in a company that truly invests in its people.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Payroll Advisor. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll and HR tech space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, highlight your problem-solving skills and technical knowledge. Share specific examples of how you've tackled complex payroll issues in the past – this will set you apart from the crowd.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We’re always on the lookout for passionate individuals who want to make an impact. Tailor your application to showcase how your experience aligns with the Senior Payroll Advisor role and what you can bring to our team.
✨Tip Number 4
Prepare for interviews by brushing up on your technical knowledge and understanding of UK payroll legislation. Be ready to discuss how you would approach troubleshooting software issues and improving client experiences. Confidence is key, so practice makes perfect!
We think you need these skills to ace Senior Payroll Advisor. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that align with the Senior Payroll Advisor role. Highlight your technical payroll knowledge and any experience with payroll software, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about payroll and how your problem-solving skills can benefit our clients. Share specific examples of how you've tackled complex payroll issues in the past to demonstrate your expertise.
Showcase Your Analytical Skills:Since this role involves investigating issues and identifying root causes, make sure to highlight your analytical abilities in your application. We want to see how you approach problem-solving and your attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application is reviewed promptly, and you’ll have access to all the latest updates about the hiring process!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Payroll Stuff
Make sure you brush up on your technical payroll knowledge and UK payroll legislation. Be ready to discuss specific scenarios where you've tackled complex payroll issues or software-related challenges, as this will show your expertise and confidence in the field.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've investigated payroll discrepancies or resolved technical issues in the past. Highlight your analytical skills and attention to detail, as these are crucial for the Senior Payroll Advisor role.
✨Familiarise Yourself with the Company
Research the HR & Payroll technology business you're interviewing with. Understand their products, services, and any recent developments. This will help you tailor your answers and demonstrate your genuine interest in the company and its mission.
✨Practice Your Communication
Since you'll be working closely with clients and internal teams, practice articulating complex ideas clearly and confidently. Role-play common interview questions with a friend, focusing on how you would explain technical concepts to someone without a payroll background.
