At a Glance
- Tasks: Lead strategic client relationships and drive customer success in HR technology.
- Company: Join AdviserPlus, a leading provider of innovative HR solutions.
- Benefits: Competitive salary, pension, life assurance, flexible working, and professional development support.
- Other info: Remote work with occasional office visits and excellent career growth opportunities.
- Why this job: Make a real impact on HR transformation for major UK brands.
- Qualifications: CIPD Level 5/7 or equivalent HR qualification preferred.
The predicted salary is between 50454 - 65454 £ per year.
Enterprise Client Success - Strategic Account Leadership
Join AdviserPlus and help transform the future of HR! At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting‑edge technology. As a trusted partner to some of the UK’s most recognisable brands, we are on a mission to simplify HR and make it more impactful.
We’re now looking for a commercially minded Senior Customer Success Manager with strong HR domain expertise to join our growing team. This role is ideal for a qualified HR professional coming from HR SaaS, HR professional services or a senior HR background within a large enterprise environment who understands the realities of employee relations, HR operations and customer partnership at scale. If you thrive on building strategic client relationships, driving customer value and helping organisations modernise HR through technology and advisory solutions, we’d love to hear from you.
Role at a Glance
- HR Senior Customer Success Manager
- Remote Working – 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory
- £50,454 – £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More
- Hours: 37.5 hours per week with flexible working between 08:00-18:00 Monday-Friday
- Reporting to: Customer Success Director
- Company: Leading Provider of HR Tech, Consulting and Advisory Services
- Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post Office, Pret and More
Your Background / Skills
- HR SaaS, HR Technology, Employee Relations, HR Consulting, Customer Success, Enterprise Account Management, HR Operations, Stakeholder Management
- Qualifications: CIPD Level 5/7, HRM Degree or equivalent HR qualification highly desirable
Opportunity
As an HR Senior Customer Success Manager, you’ll act as a strategic partner to enterprise customers, helping them maximise value from AdviserPlus solutions while strengthening long‑term commercial relationships. This is a highly consultative customer success role where credibility in HR and employee relations matters just as much as SaaS or commercial experience. You’ll manage key client relationships, support retention and renewal strategies, identify growth opportunities and help customers drive transformation across HR operations and employee relations processes.
Ideal Backgrounds
- HR SaaS / HR / ER technology customer success
- HR professional services supporting enterprise organisations
- Senior HR or HRBP-level experience within large enterprise environments
- Employee relations exposure would be particularly valuable
Where You’ll Add Value
- Acting as a trusted advisor and strategic partner to enterprise customers
- Building long‑term relationships that drive customer satisfaction and retention
- Leading renewal and retention strategies across key customer accounts
- Identifying upsell and cross‑sell opportunities within existing accounts
- Supporting Customer Success Managers through coaching and leadership
- Collaborating with Product, Sales, Marketing and Support teams
- Helping customers optimise HR and employee relations processes through technology
- Supporting strong commercial governance across contracts and renewals
- Using data, reporting and customer insights to guide strategic decisions
- Maintaining accurate records and customer engagement activity within HubSpot
About You
- Proven experience within Customer Success, HR SaaS, HR technology or enterprise HR environments
- CIPD Level 5/7, HRM degree or equivalent HR qualification highly desirable
- Strong understanding of HR operations and employee relations processes
- Background within HR SaaS is highly desirable
- Alternatively experience within HR consultancy / professional services environments
- Or senior HR / HRBP-level experience within enterprise organisations
- Excellent communication, influencing and stakeholder management skills
- Commercially aware with strong relationship‑building capability
- Proactive, organised and customer‑focused approach
- Strong presentation and strategic account management skills
- Comfortable managing multiple priorities within a fast‑paced environment
- Ability to interpret data and deliver actionable insights
What’s on Offer
- Life assurance
- Pension
- Holiday purchase scheme
- Volunteering days
- Long service awards
- Contribution towards professional qualifications
- Contribution towards membership fees
- Employee assistance programme
- Health cashback plan
- Flexible working environment
- Opportunity to work with major UK enterprise brands
If you’re excited by the opportunity to combine HR expertise, technology and strategic customer partnership within one of the UK’s leading HR technology businesses, we’d love to hear from you. Apply today and help shape the future of HR.
Senior Customer Success Manager - HR SaaS & Services - CIPD L5. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At AdviserPlus, we pride ourselves on being an exceptional employer that champions employee growth and well-being. Our flexible working environment, combined with a comprehensive benefits package including life assurance, pension contributions, and professional development support, ensures that our team members thrive both personally and professionally. Located in Manchester, with the added convenience of remote work, we foster a collaborative culture where innovative HR solutions are at the forefront, empowering our employees to make a meaningful impact in the industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager - HR SaaS & Services - CIPD L5. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR SaaS space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching AdviserPlus and their clients. Understand their HR solutions and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Showcase your HR expertise during interviews. Be ready to discuss specific examples of how you've driven customer success or transformed HR operations in previous roles. This will demonstrate your value as a strategic partner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the AdviserPlus team.
We think you need these skills to ace Senior Customer Success Manager - HR SaaS & Services - CIPD L5. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Customer Success Manager role. Highlight your HR SaaS experience and any relevant achievements that showcase your ability to build strategic client relationships.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about transforming HR through technology. Share specific examples of how you've driven customer success in previous roles, and don’t forget to mention your CIPD qualifications!
Showcase Your HR Expertise:Since this role requires strong HR domain expertise, make sure to emphasise your understanding of employee relations and HR operations. We want to see how you can leverage this knowledge to help our clients succeed.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around employee relations and HR operations. Be ready to discuss how you've applied this expertise in previous roles, particularly in a SaaS environment.
✨Showcase Your Customer Success Skills
Prepare examples of how you've built strategic relationships with clients and driven customer value. Think about specific instances where you've helped clients maximise their use of technology or services.
✨Be Data-Driven
Familiarise yourself with how to interpret data and use it to guide decisions. Be prepared to discuss how you've used customer insights to improve service delivery or drive transformation in past roles.
✨Practice Your Presentation Skills
Since this role involves a lot of stakeholder management, practice presenting your ideas clearly and confidently. You might be asked to present a case study or a strategy during the interview, so be ready to impress!
