At a Glance
- Tasks: Own and grow enterprise accounts, driving strategic expansion and building long-term relationships.
- Company: Fast-growing ServiceNow consultancy with a focus on public sector and enterprise organisations.
- Benefits: Competitive salary, private healthcare, generous holiday, and professional development opportunities.
- Other info: Join a certified Great Place to Work with a commitment to inclusivity and growth.
- Why this job: Make a real impact in a supportive environment while working with top-tier clients.
- Qualifications: Strong enterprise sales experience and ability to manage complex accounts.
The predicted salary is between 50000 - 65000 £ per year.
Reporting line: David Bartoli (Sales Director)
Office location: The Ministry, London SE1
Hybrid working: 2-3 days a week
UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We are looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn’t a renewals-only role. You’ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption.
You’ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first‑class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end‑to‑end (prospecting, proposals, pricing and negotiation).
Role and key responsibilities
- Hands‑on role in a high‑expectation environment.
- You’ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them.
- Build trusted relationships with senior stakeholders and turn them into clear, long‑term account plans.
- Identify expansion opportunities across managed services, projects and new use cases.
- Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date.
- Bring the customer perspective into UP3 and help shape how we support and grow each account.
What you’ll be selling
- Managed Support Services (MSS) – product support, triage and issue resolution
- Managed Development Services (MDS) – ServiceNow app development, days per year
- Professional Services (PS) – project‐based delivery
Who you’ll be selling to
- Mid‑market enterprise and public sector orgs operating at national to global scale.
- Regulated, mission critical environments (defence, CNI, transport, legal, healthcare).
- Deep, long‑term customer relationships rather than transactional engagements.
- Customers who rely on ServiceNow as a core operational and transformation platform.
Deal profile, sales motion and compensation
- Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target
- Account model: Land and expand within existing enterprise customers
- Typical deal sizes: £200k - £1m+ (with multiyear expansion potential)
- Sales cycles: Expect 18‒4 months, shorter than this is uncommon
- Stakeholders: Platform owners, IT leadership, transformation leads and procurement
- Growth expectation: c. 20–30 % YoY growth across a small portfolio of accounts
Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities while delivering real value along the way.
What we’re looking for
- ServiceNow experience is a plus, but not a must‑have – strong enterprise sales experience matters more.
- Strong experience in enterprise account management or strategic sales.
- Proven success growing revenue within existing customers (not just renewals).
- Experience selling managed services, consulting or complex technology solutions.
- Comfortable navigating long sales cycles and multiple senior stakeholders.
- Good commercial judgement and a track record of owning deals from start to finish.
- A clear, organised approach to pipeline and account planning.
- Enjoys autonomy, accountability and high standards.
What’s in it for you?
- A genuinely Great Place to Work – certified since 2022.
- Inclusive and supportive working environment – support for Women in Tech.
- Vitality private healthcare, GP access, Bupa dental care and onsite gym.
- Enhanced parental leave package, pension (4 % employer contribution) and life insurance.
- Comprehensive training, professional development and career progression – we invest in our people and actively promote from within.
- 25 days holiday (increasing with tenure), plus bank holidays.
- £250 home office setup allowance.
- Best in class tech stack, tools and training – committed to providing everything you need to be successful.
Public Sector / Enterprise Sales Account Manager - ServiceNow Partner. Job in Manchester LilyLi[...] employer: United Cerebral Palsy of Georgia
UP3 is an exceptional employer, offering a dynamic and inclusive work environment in the heart of London. With a strong commitment to employee growth, we provide comprehensive training and career progression opportunities, alongside competitive benefits such as private healthcare and generous holiday allowances. Our focus on building long-term relationships with enterprise customers ensures that you will be part of a meaningful journey, driving impactful change in complex sectors while enjoying the autonomy and support needed to thrive.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Public Sector / Enterprise Sales Account Manager - ServiceNow Partner. Job in Manchester LilyLi[...]
✨Tip Number 1
Network like a pro! Get out there and connect with people in the public sector and enterprise sales space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research UP3 and understand their services inside out. Be ready to discuss how you can help them grow their enterprise accounts and drive value for customers. Show them you’re not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice your pitch! You’ll need to articulate your experience in managing accounts and driving growth clearly. Role-play with a friend or record yourself to refine your delivery. Confidence is key, especially when discussing complex solutions like ServiceNow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining UP3 and being part of their exciting journey in the public sector.
We think you need these skills to ace Public Sector / Enterprise Sales Account Manager - ServiceNow Partner. Job in Manchester LilyLi[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in enterprise sales and account management, especially any success stories that show how you've driven growth. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements rather than just responsibilities. Numbers speak volumes, so if you've increased revenue or built strong relationships, make sure to include those stats. We appreciate a results-driven mindset!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at UP3!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand ServiceNow and its offerings inside out. Familiarise yourself with the managed services, development services, and professional services they provide. This will help you speak confidently about how you can drive growth for enterprise customers.
✨Build Relationships
Since this role is all about building long-term relationships, think about how you can demonstrate your relationship-building skills during the interview. Prepare examples of how you've successfully managed accounts and developed trust with stakeholders in previous roles.
✨Showcase Your Sales Discipline
Be ready to discuss your approach to sales cycles, from prospecting to closing deals. Highlight your experience with documentation and process management, as well as how you analyse why deals are won or lost. This will show that you have the discipline needed for this high-expectation environment.
✨Prepare for Tough Questions
Expect questions about navigating complex sales cycles and managing multiple senior stakeholders. Think of specific scenarios where you've successfully handled these challenges and be prepared to share them. This will demonstrate your commercial judgement and ability to own deals from start to finish.
